Veronica P. Jackson
Washington,DC
Summary
Compassionate Mental Health Counseling Intern known for high productivity and efficient task completion. Specialize in cognitive behavioral therapy, and crisis intervention. Excel in empathy, active listening, and communication, ensuring effective client support and advocacy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Mental Health Counselor Intern
Vesta
Lanham, MD
01.2025 - Current
- Assess clients' mental health needs.
- Develop and implemented individualized treatment plans to meet the needs of clients.
- Collaborate with other professionals to ensure continuity of care for clients.
- Observe experienced counselors during their sessions with clients and provided feedback afterwards.
- Attend clinical staff meetings to discuss cases and develop collaborative treatment plans.
- Participate in weekly supervision with a licensed therapist to review case notes and discuss best practices for working with clients.
- Maintain accurate client records according to agency protocol.
- Facilitate group therapy sessions focused on topics such as anger management, stress reduction, and self-esteem building.
Administrative Assistant (Mental Health)
N Street Village
Washington, DC
01.2017 - 09.2017
- Managed the appointment schedule for the psychiatrist and mental health therapists.
- Documented and reported cancellations and any important and pertinent dates as it pertained to scheduling.
- Verified clients' insurance coverage and benefits prior to their appointments.
- Troubled scooted any insurance discrepancies, ensured accuracy and completeness of information.
- Completed data entry and managed office supplies.
- Communicated effectively with other administrative staff, therapists, and the psychiatrist to support the overall clinical operations.
- Assessed invoices for payment using accounting software applications.
- Coordinated with other healthcare providers such as psychiatrists or psychologists to ensure continuity of care for clients.
- Maintained client records according to agency standards and regulations.
- Provided excellent service to patients through personable communication.
Communication Specialist
Science Application International Corporation (SAIC)
Arlington, Virginia
08.2013 - 08.2015
- Compiled monthly newsletter highlighting recent developments in the company.
- Reviewed all outgoing communications prior to release for accuracy and consistency.
- Collaborated with vendors to produce marketing collateral, such as print ads or radio spots.
- Responded promptly to inquiries from customers via email or telephone calls.
- Managed website updates by creating pages, uploading images and videos and editing content.
- Developed and implemented communication plans to increase public awareness of company initiatives.
- Participated in brainstorming sessions with teams to generate ideas for upcoming campaigns.
- Developed strategies for crisis communication scenarios.
- Edited communications materials such as brochures, newsletters, manuals, and websites.
Editing Specialist
National Geospatial-Intelligence Agency (NGA)
Bethesda, Maryland
01.2012 - 08.2013
- Researched topics related to edited materials for improved accuracy.
- Coordinated with authors and other editors throughout the editing process.
- Reviewed copyedited texts to ensure accuracy and consistency of style.
- Identified inconsistencies in text or formatting issues within documents.
- Proofread final drafts before they were sent out for printing.
- Updated databases with information about new publications.
- Developed editorial guidelines and standards to maintain quality control.
- Collaborated with graphic designers to create visually appealing layouts.
- Ensured that all published material adhered to copyright laws and regulations.
- Ensured that all published documents met industry standards.
Writer/Editor
Grove Resource Solutions (GRS)
Frederick, Maryland
07.2011 - 01.2012
- Researched and wrote articles for a variety of publications.
- Generated ideas for new stories or topics to write about.
- Maintained accurate records of all writing assignments completed.
- Organized written work according to established style guidelines.
- Analyzed target audience needs when creating content that meets their expectations.
- Performed extensive research prior to writing any article or post.
- Ensured that all written work met quality standards before submission deadlines.
- Conducted interviews with subject matter experts to obtain relevant information.
- Reviewed existing content to identify opportunities for improvement or updates.
- Collaborated with editors and designers on various projects.
- Proofread copy to check grammar, punctuation, spelling, syntax, and organization of material.
- Organized and tracked multiple projects to meet tight deadlines.
- Participated in creative meetings to contribute ideas and receive assignments.
Correspondence Control Analyst
Defense Intelligence Agency (DIA)
Arlington, Virginia
12.2008 - 07.2011
- Developed products, such as official correspondence and responses to congressional questions that articulated, interpreted, and explained highly complex, potentially controversial, and important agency programs, projected plans, guidelines, and regulations.
- I researched technical documents or libraries to develop pertinent information, verified the accuracy of information by conducting independent research and interviews with subject matter experts, and coordinated with operational components to obtain or confirm information.
- Maintained a repository for incoming letters, internally generated tasks, and legislative records.
- I maintained a high degree of coordination in all phases of the documentation process with relevant stakeholders, seeing projects through to completion.
- Identified process inefficiencies and proposed solutions to improve the process flow of correspondence.
- Provided guidance to department managers regarding correspondence standards applicable to their respective businesses.
- Conducted complex analyses utilizing Excel, Access, and other software tools to investigate business questions.
Budget Specialist
Defense Intelligence Agency (DIA)
Washington, DC
11.2005 - 12.2008
- Identified areas where savings could be made in order to reduce costs.
- Collaborated with other departments on shared budgetary responsibilities.
- Provided guidance on fiscal planning issues related to new projects or initiatives.
- Analyzed financial data to identify discrepancies between budget and actual spending.
- Developed policies and procedures for the review, approval and implementation of budgets.
- Created monthly reports detailing income and expenditure statements.
- Drafted proposals for potential funding sources as needed by the organization.
- Negotiated terms regarding payment schedules, discounts and terms of credit when necessary.
- Developed, maintained and monitored a budget of $3 million dollars for the company's operations.
- Tracked expenses against established budgets using specialized software applications.
- Researched best practices for developing effective budget plans.
- Conducted internal audits of budgets to ensure compliance with organizational standards.
Human Resources Specialist
Defense Intelligence Agency (DIA)
Arlington, Virginia
12.2001 - 11.2005
- Conducted investigations into workplace complaints or grievances raised by employees.
- Organized recruitment events such as career fairs and open houses.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Provided guidance to managers on disciplinary action and performance management.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
Education
Graduate Certificate - Mental Health Counseling
Capella University
Minnesota City, MN07-2018
Bachelor of Science - Marketing
Southeastern University
Washington DC08-2003
Master of Arts - Mental Health Counseling
Lancaster Bible College
Lancaster, PASkills
- Excellent communication
- Building rapport
- Treatment Planning
- Empathy development
- Clinical documentation
- Multicultural competence
- Client needs assessment
- Ethics and confidentiality
Certification
- Driver License
References
Breeda Lewis-Jackson (not related)
- Accountant, Kaiser Permanente - Friend, (202) 215-6227, breedaj@gmail.com
Kevin Grover
- Firefighter Paramedic, District Of Columbia Government - Childhood Friend, (202) 451-0987, Kevingrover@gmail.com
Shirley Brooks
- Management Officer, Defense Intelligence Agency (DIA) - Team Leader, (202) 424-8685, shirleybrooks55@comcast.net
Timeline
Mental Health Counselor Intern
Vesta
01.2025 - Current
Administrative Assistant (Mental Health)
N Street Village
01.2017 - 09.2017
Communication Specialist
Science Application International Corporation (SAIC)
08.2013 - 08.2015
Editing Specialist
National Geospatial-Intelligence Agency (NGA)
01.2012 - 08.2013
Writer/Editor
Grove Resource Solutions (GRS)
07.2011 - 01.2012
Correspondence Control Analyst
Defense Intelligence Agency (DIA)
12.2008 - 07.2011
Budget Specialist
Defense Intelligence Agency (DIA)
11.2005 - 12.2008
Human Resources Specialist
Defense Intelligence Agency (DIA)
12.2001 - 11.2005
- Driver License
Graduate Certificate - Mental Health Counseling
Capella University
Bachelor of Science - Marketing
Southeastern University
Master of Arts - Mental Health Counseling
Lancaster Bible College
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