Veronica "Paige" Pellegrin
Bourg,LA
Summary
Experienced Receptionist/Administrative Manager with over eight years of experience, enhancing patient and client experiences through exceptional customer service and efficient office management. Skilled in HIPAA compliance and EMR/EHR systems, adept at multitasking and problem-solving, significantly improving operational flow and client satisfaction.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Haydel Spine Pain & Wellness
11.2013 - 03.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system to offer office information, answer questions, and direct calls to appropriate staff.
- Greeted/interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated patient check-in, check-out and payments for billing.
- Scheduled patient appointments/procedures in respective doctors' calendars.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed various test results to correct clinical staff members.
- Performed various administrative tasks by filing, copying, scanning and faxing documents.
- Prepared and processed patient referrals and transfer requests.
Salon/Spa Manager
Bellissima Salon Spa
05.2010 - 06.2013
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Maintained front desk workstation by keeping it clean and organized.
- Greeted spa guests warmly to create positive first impression of establishment.
- Led spa tours for new members to familiarize guests with services provided.
- Managed multi-line phone system to schedule appointments, offer information, answer questions and direct calls to appropriate staff.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
Education
Fletcher Technical Community College
Schriever, LAHigh School Diploma -
Terrebonne High School
Houma, LA05.2010
Skills
- Customer Service/Communication Skills
- Office Administration/Management
- Problem-Solving Abilities
- Multi-Tasking & Time Management
- Medical Charting & Records Management including EMR / EHR
- HIPAA Compliance & Guidelines
- Computer Proficiency
- Appointment/Procedure Scheduling
Timeline
Medical Receptionist
Haydel Spine Pain & Wellness
11.2013 - 03.2018
Salon/Spa Manager
Bellissima Salon Spa
05.2010 - 06.2013
Fletcher Technical Community College
High School Diploma -
Terrebonne High School
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