VERONICA S. WILLIAMS
Clarksville,TN
Summary
Knowledgeable Systems Analyst with 5+ years of experience enhancing operations for organizations through information systems solutions. Highly skilled in software design, development and integration, system upgrades and migrations. Offering advanced knowledge of in-demand programming languages such as SQL, Python, JavaScript, CSS, HTML and RPA. Background writing code and developing systems for banking applications. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
15
15
years of professional experience
Work History
Lending Systems Analyst
Fortera Credit Union
03.2022 - Current
- Analyze business functions and manage information needs to seek new and more effective solutions, gain efficiencies, and evolve lending systems
- Collaborate with Infrastructure to remediate, replace, migrate, or decommission legacy systems or infrastructure items
- Set up, test and monitor automated workflows to ensure that business processes function at optimum efficiency without risk of error
- Complete system upgrades as necessary for various vendors and interfaces
- Build and update technical and functional documentation for all modifications and projects, including project reports, workflow diagrams, and/or end user training materials
- Document configurations/setup and ensure systems hardware and software meets regulatory requirements
- Consults, analyzes and recommends improvements to stakeholders and coordinate with department heads to design effective functionalities to increase productivity of supported business functions
- Build, design, develop, and implement business processes for automation
- Assists and oversee report creation, definition and specification
- Enforce change and release management, oversee change request process including facilitating cross departmental meetings to assist in timely fashion while having quality project completion
- Interfaces with Project Management for utilization of resources and competing project needs.
- Saved Credit Union over $35,000 by completing outsourced server and application migration in-house.
- Resolve malfunctions with systems and programs through troubleshooting.
- Perform system analysis, documentation, testing, implementation, and user support for platform transitions.
- Install system updates to address vulnerabilities and reduce security issues
IT Business Analyst
LSC Communications
01.2020 - 10.2021
- Supported preparation and analysis of AP metrics and reports
- Provided EDI support and data management
- Provided training and support for financial systems software
- Assisted end users with troubleshooting new software
- Assisted in implementation of new software with stakeholders (vendors and company staff)
- Defined and implement data acquisition and integration logic
- Performed continuous process improvement, developed new processes, tasks, and objects using core workflow principles and process documentation.
- Assisted with SAP systems management for testing (UAT) of new solutions, version upgrades, etc.
- Managed over 60 location's utilities while company underwent organizational restructuring, From post-petition no utility services were interrupted for any facility during tenure.
Supplier Payments Analyst
Cummins
07.2019 - 01.2020
- Provided analytical research in high volume AP operation
- Researched and resolved processing rejects from financial system
- Processed payment outfiles, and performed vendor maintenance
- Performed root cause analysis
- Decreased returned checks by 40%.
- Performed complex research including account analysis and statement reviews
- Six Sigma certification in progress
- Processed unclaimed property and completed escheatment process
- Reviewed and analyzed project spending throughout project life cycle
- Created and maintained precise and accurate models, charts and reports
- Assisted in preparation of presentations, data tables and other documents for investor meetings
Accounts Payable Specialist
A.O. Smith
10.2016 - 07.2019
- Reduced GRIR by 600k
- Reconciled accounts payable transactions and prepare analysis of accounts
- Monitored accounts to ensure payments are up to date
- Assisted with UAT testing
- Maintained database by entering, verifying and backing up data
- Produced monthly reports, assist with month end closing, provide supporting documentation for audits
Fleet Coordinator/Logistics Coordinator
LKQ
09.2015 - 08.2016
- Planned and tracked shipment of final products according to customer requirements
- Provided logistical customer support, resolve shipping and billing discrepancies
- Managed calendar for locations
- Prepared accurate reports for upper management
- Implemented logistics scorecards for carriers and increased on-time delivery rate by 15%.
- Maintained accurate driver information for delivery scheduling
- Executed design concept and build requirements for several vehicles to align with job requirements
- Suggested actionable improvements to increase efficiency and reduce expenses
- Proactively identified and solved complex problems that impacted management and business direction
Fleet Coordinator/Reconciliation Specialist
Republic Services
07.2013 - 03.2015
- Created and received daily purchase orders in accounting system to match fleet maintenance system
- Reconciled accounts in accounting system and fleet maintenance system monthly to assist in closing books.
- Liaised directly with accounting for ledger inquiries and inconsistencies
- Wrote reports and correspondence from dictation and handwritten notes
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
- Maintained preventive maintenance and repair records for fleet of vehicles including 91+ trucks (diesel and alternate fuel), machinery that supports 3 post collection facilities, and 3 container shops.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy
- Supported management by processing invoices and documents with consistent on-time delivery
Virtual Administrative Assistant/Payroll
Taylor Construction
01.2009 - 07.2013
- Resolved billing disputes
- Created publications for new clients and prospects
- Managed Payroll and Timesheets for 10+ employees in department
- Scheduled appointments and managing calendars
- Completed general clerical duties; photocopying, phones, faxing, mailing, etc
- Handled all media and public relations inquiries
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information
- Conferred with customers by telephone, chat or email to provide information
- Monitored emails, organized inbox, and prioritized messages for supervisor
- Researched topics and events to support supervisor's work agenda and projects
Assistant
Austin Peay State University
01.2009 - 05.2010
- Developed policies and procedures involving procurement of supplies, services, construction, or research and development
- Designed electronic file systems and maintained electronic and paper files
- Managed day-to-day calendar for company's senior director
- Properly routed agreements, contracts and invoices through signature process
- Managed over 30 vendor accounts
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Assisted manager in all aspects of business operations
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules
- Developed and maintained filing systems to facilitate easy access to information
- Monitored and ordered supplies and materials to keep office well stocked
- Updated database of contacts and resources for company-wide distribution
Education
Full Stack Web - Bootcamp
Vanderbilt University Coding
Nashville, TN04.2021
Some College (No Degree) - Biology
Austin Peay State University
Clarksville, TNSkills
- React
- Nodejs
- SQL
- HTML
- NoSQL
- GraphQL
- Python
- OpCon
- MS SQL Server
- MongoDB
- APIs
- Bootstrap
- GIT
- Redux
- RPA
- JIRA
- Confluence
- SAP
- Servicing systems
- POS systems operations
- Data backup and recovery systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Lending Systems Analyst
Fortera Credit Union
03.2022 - Current
IT Business Analyst
LSC Communications
01.2020 - 10.2021
Supplier Payments Analyst
Cummins
07.2019 - 01.2020
Accounts Payable Specialist
A.O. Smith
10.2016 - 07.2019
Fleet Coordinator/Logistics Coordinator
LKQ
09.2015 - 08.2016
Fleet Coordinator/Reconciliation Specialist
Republic Services
07.2013 - 03.2015
Virtual Administrative Assistant/Payroll
Taylor Construction
01.2009 - 07.2013
Assistant
Austin Peay State University
01.2009 - 05.2010
Full Stack Web - Bootcamp
Vanderbilt University Coding
Some College (No Degree) - Biology
Austin Peay State University
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