Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Sosa

Denver,CO

Summary

Highly motivated and reliable Manager with solid organization and project management ability, Offering decision-making and strategic thinking. Highly organized, proactive, and punctual with a team-oriented mentality. Customer service oriented, multitasking, and time management abilities. Experience maintaining seamless business operations. Smoothly administers budgets, AR, and AP; trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation

Overview

16
16
years of professional experience

Work History

Custodial Manager

Aramark
Denver, CO
01.2014 - Current
  • Monitored inventory levels of supplies and ordered additional items when necessary.
  • Assisted in resolving customer complaints regarding custodial services in a professional manner.
  • Conducted regular inspections of the premises to ensure cleanliness standards were being met.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Adhered to company policies regarding personnel matters including hiring, discipline, evaluations.
  • Proposed or approved modifications to project plans.
  • Ordered supplies for the custodial department as needed, staying within budget constraints.
  • Maintained records of attendance, performance reviews, payroll information and other relevant data related to the custodial staff.
  • Coordinated with outside contractors when specialized cleaning services were required.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Analyzed operational costs associated with labor, supplies and other expenses incurred by the department.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with others to discuss new opportunities.

Custodial Assistant Manager

University of Denver
Denver, CO
06.2008 - 12.2013
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Developed effective cleaning schedules for each area of the facility, ensuring proper coverage at all times.
  • Provided direction and guidance to custodial staff on daily assignments and special projects.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Created training materials and conducted orientation sessions for new custodial staff members.
  • Delegated work to staff, setting priorities and goals.
  • Conducted regular inspections of the premises to ensure cleanliness standards were being met.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Responded to emergency calls from customers concerning any issues related to cleanliness or maintenance needs of the facility.
  • Trained staff on how to use appropriate equipment safely and effectively while following established procedures.

Education

Some College (No Degree) - Business And Administration

University of Denver
Denver, CO

Skills

  • Staff Scheduling
  • Employee Evaluations
  • Staff Evaluations
  • Cleaning Practices

Languages

Spanish
Native/ Bilingual

Timeline

Custodial Manager

Aramark
01.2014 - Current

Custodial Assistant Manager

University of Denver
06.2008 - 12.2013

Some College (No Degree) - Business And Administration

University of Denver
Veronica Sosa