Veronika Amelchenko
Shakopee,MN
Summary
Dynamic professional with extensive experience at Starbucks, excelling in customer service and team leadership. Proven ability to enhance customer loyalty through relationship building and effective conflict resolution. Skilled in inventory management and quality control, ensuring high standards in beverage preparation while fostering a positive work environment. Adaptable and detail-oriented, committed to excellence.
Outgoing and personable with knack for creating welcoming atmosphere and fostering customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Barista
Starbucks
10.2024 - Current
- Supervised daily operations to ensure high-quality beverage preparation and customer service.
- Trained and mentored new baristas on coffee brewing techniques and customer interaction skills.
- Implemented inventory management processes to maintain optimal stock levels of coffee beans and supplies.
- Developed and maintained relationships with regular customers, enhancing loyalty through personalized service.
- Conducted regular quality control checks to uphold product standards in beverages and food items.
- Resolved customer complaints promptly, ensuring satisfaction while maintaining brand reputation.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
PCA
YMG Home Care
01.2023 - 09.2025
- Assisted patients with daily living activities, fostering independence and well-being.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Administered medications as prescribed, ensuring compliance with care plans.
- Developed positive relationships with patients, enhancing their emotional support and comfort.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Education
Associate of Applied Science - Accounting
Rasmussen University
Bloomington, MN08-2025
High School Diploma -
Prior Lake High-school
Prior Lake06-2024
Skills
- Time tracking
- Workload balancing
- Attention to detail
- Relationship building
- Verbal and written communication
- Coaching and mentoring
- Analytical thinking
- Conflict resolution
- Time management
- Good judgement
Certification
- Accouting Certificate
Languages
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Barista
Starbucks
10.2024 - Current
PCA
YMG Home Care
01.2023 - 09.2025
Associate of Applied Science - Accounting
Rasmussen University
High School Diploma -
Prior Lake High-school