Veronika Andreeva
Hollywood
Summary
Dynamic General Manager with a proven track record at Ocean Inn and Ocean drive villas hotels, excelling in operations management and team building. Spearheaded initiatives that boosted sales and enhanced service quality, while fostering strong customer relations. Adept at staff training and problem resolution, driving significant improvements in efficiency and guest satisfaction.
Overview
16
16
years of professional experience
Work History
General Manager
Ocean Inn
02.2013 - Current
- Established relationships with vendors to negotiate contracts and improve service quality.
- Implemented inventory management systems, reducing waste and improving supply chain efficiency.
- Facilitated regular staff meetings to communicate goals, expectations, and feedback effectively.
- Led crisis management efforts during emergencies, maintaining safety and operational continuity.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
General Manager
Ocean Drive Villas
02.2013 - 10.2025
- Oversaw daily operations, ensuring high standards of service and guest satisfaction.
- Developed and implemented strategic initiatives to enhance operational efficiency.
- Managed staff recruitment, training, and performance evaluations to build a cohesive team.
- Analyzed market trends to optimize pricing strategies and increase revenue streams.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
Guest Relations Officer
Carlton Cannes
02.2012 - 08.2012
- Implemented inventory management system for cleaning supplies, reducing waste and improving resource allocation.
- Developed training materials to enhance staff performance and adherence to hotel policies.
- Collaborated with other departments to address guest requests and improve overall service delivery.
- Resolved guest complaints promptly, fostering positive relationships and enhancing the guest experience.
- Managed guest inquiries, ensuring prompt and efficient responses to enhance satisfaction.
- Assisted in coordinating guest services, maintaining high standards of hospitality and service delivery.
- Collaborated with team members to ensure seamless communication and information sharing regarding guest requests.
- Implemented feedback mechanisms to gather guest insights, driving improvements in service quality.
- Resolved conflicts and complaints effectively, fostering a positive environment for guests and staff alike.
- Developed relationships with repeat guests, personalizing their experiences to encourage loyalty and return visits.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
Housekeeping Supervisor
Lausanne Palace and Spa
02.2011 - 08.2011
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored housekeeping staff on efficient cleaning techniques and safety protocols.
- Coordinated scheduling for housekeeping team to optimize workflow and coverage during peak periods.
- Conducted inspections of guest rooms and public areas to maintain quality assurance standards.
Front Desk Receptionist
Hyatt
02.2010 - 08.2010
- Greeted and assisted guests during check-in and check-out processes, ensuring a welcoming atmosphere.
- Coordinated room assignments and reservations, optimizing occupancy rates for maximum guest satisfaction.
- Maintained cleanliness and organization of front desk area, enhancing overall hotel appearance.
- Provided information on hotel amenities, local attractions, and services to enhance guest experiences.
- Processed payments and handled cash transactions accurately, ensuring financial integrity at the front desk.
- Collaborated with housekeeping staff to prioritize room readiness based on guest arrivals and needs.
- Resolved guest inquiries and concerns promptly, improving guest relations and feedback scores.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Education
Bachelor of Science - Hospitality Management
Hotel Institute Montreux
Montreux Switzerland01-2013
BBA - Hospitality Management
Northwood University
Midland, Michigan, MI01-2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- Relationship building
- Staff training
- Customer relationship management
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Client relations
Timeline
General Manager
Ocean Inn
02.2013 - Current
General Manager
Ocean Drive Villas
02.2013 - 10.2025
Guest Relations Officer
Carlton Cannes
02.2012 - 08.2012
Housekeeping Supervisor
Lausanne Palace and Spa
02.2011 - 08.2011
Front Desk Receptionist
Hyatt
02.2010 - 08.2010
Bachelor of Science - Hospitality Management
Hotel Institute Montreux
BBA - Hospitality Management
Northwood University