Summary
Overview
Work History
Education
Skills
LANGUAGES
CORE COMPETENCIES
KEY SKILLS
Work Availability
Accomplishments
Timeline
Hi, I’m

VERONIKA CHAMOCHUMBI CHERRE

Av. De Los Precursores 991 Dpt. 501,Lima
VERONIKA CHAMOCHUMBI CHERRE

Summary

Hospitality professional prepared to deliver top-notch service and create positive guest experiences. Highly skilled, hardworking, and dedicated professional Seeking a challenging career that will help enhance my knowledge of customer service and will increase my experience in a positive and pleasant environment. Dedicated to providing high-quality customer service and communicating with customers in a way they can understand. I believe my skills from previous job opportunities, along with my dedication and determination to push not only myself but also others to do the best, would be a positive addition to your company. Maintain a calm, friendly, and enthusiastic demeanor at all times.


Overview

16
years of professional experience

Work History

Seabourn Cruise Line

Seating Hostess
01.2023 - Current

Job overview

  • Collaborated with kitchen staff to relay any food allergies or dietary restrictions communicated by guests during seating process.
  • Communicated effectively with team members to coordinate efficient guest transitions between the waiting area and dining space.
  • Assisted in training new host staff, fostering a positive work environment and strong team collaboration.
  • Managed high-volume periods effectively by maintaining a calm and professional demeanor, ensuring all guests received prompt attention and care.
  • Supported servers by monitoring table availability, anticipating turnover rates, and minimizing downtime between seatings.
  • Prioritized guest safety and satisfaction by adhering to company guidelines regarding emergency procedures, conflict resolution strategies, and overall customer service standards.
  • Utilized strong multitasking skills to manage multiple responsibilities simultaneously while maintaining poise under pressure.
  • Enhanced customer satisfaction by promptly greeting and seating guests in a welcoming manner.
  • Provided exceptional customer service by accommodating special requests and addressing any concerns or issues that arose during guests'' visits.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Promoted business loyalty by fostering positive customer relationships.
  • Advised customers about special offerings and menu items to help drive sales.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.
  • Assisted in the creation of visually appealing table arrangements, contributing to an enjoyable and aesthetically pleasing dining experience for patrons.

Norwegian Cruise Line

Hostess/Receptionist
12.2010 - 05.2022

Job overview

  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Delivered a highly professional, courteous, and genuine personality and attitude toward guests and co-workers to increase an enjoyable atmosphere.
  • Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings.
  • Making sure that the department's rules and regulations are strictly followed. Resolving any issues raised by guests to their complete satisfaction.
  • Assisting customers with questions about the menu and the service provided to guests.
  • Assisting other employees and departments as needed (teamwork).
  • Constantly reviewed customer feedback and suggested ways to improve processes and customer service levels, resulting in increased satisfaction at the highest levels.
  • Keeping grooming and hygiene standards in check. Managing restaurant reservations.
  • Trained new host staff on procedures, fostering teamwork and maintaining high service standards.

Lima Tours Sac

Official Tour Guide
04.2004 - 04.2007

Job overview

  • In charge of managing, controlling, and guiding groups of tourists in a personalized manner. In charge of management, control, and direction
  • Informing customers about the itinerary for each tour. Answering any questions, the guests may have.
  • Explaining the history of attractions and giving interesting talks to both international and local tourists.
  • Providing safety for the group, performing activities such as directing emergency evacuation and have a working knowledge of the company's first aid policy.
  • Providing in-depth knowledge about the destinations for tourists and vacationers.
  • Delivering content at the right level to ensure visitors exceed their expectations of the visit. Informing customers about each journey's itinerary tour.
  • Ensuring all opportunities are taken to up-sell merchandising and official photo opportunities. In a personalized manner, groups of tourists
  • Answering any questions that the guests have.

Tourist Guide
01.2001 - 01.2004

Job overview

  • Personal and professional development in hospitality service companies.
  • Organizing and leading excursions providing a variety of information on itineraries, destinations, and culture.
  • Maintain a calm, friendly, and enthusiastic demeanor at all times.
  • Explaining the history of attractions and giving interesting talks to both international and local tourists.
  • Working with other staff to prepare material for the Tours.
  • Greeting and welcoming Tour groups upon their arrival at the meeting place.
  • Ensuring that tourists are never left unattended at any time.
  • Registering visitors and issuing them with the required identification badges or safety devices.

Education

Cevatur Perú

Higher National Diploma
01.2004

Skills

  • Fidelio
  • Strong interpersonal skills
  • Silverware program
  • MXP System program
  • Strong work ethic
  • Guest complaint resolution
  • Reservation management
  • Cross-selling techniques
  • Personal grooming
  • Performance improvement
  • Restaurant operations
  • Effective multitasking
  • Customer service expertise

LANGUAGES

Spanish (Native)
English (Fluent)

CORE COMPETENCIES

  • Excellent written and verbal communication skills.
  • Strong teamwork and Flexible and adaptable.
  • Ensuring strict adherence to the departmental guidelines and controls.
  • Capable of learning new material rapidly to enhance the Tour groups experience
  • Demonstrated ability to handle face-to-face customer engagements and high-pressure situations.
  • Effectively communicating with team's members at all levels to improve staff.
  • Retrieved construction plans to response to customer request in a timely manner

KEY SKILLS

  • Communication presentation skills
  • Management and Team Building
  • Relationship with Customers
  • Interpersonal skills.
  • Organization and delegation.
  • Forward planning and strategic thinking.
  • Customer Service
  • Creativity and problem-solving skills.
  • Analytical and detail-oriented.
  • Keen to learn new skills.
  • Being Empathetic.
  • Hygiene & Self-starter
  • Multi-disciplined
Availability
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saturday
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Accomplishments

  • Documented and resolved guests complains which led to guests satisfactions.

Timeline

Seating Hostess

Seabourn Cruise Line
01.2023 - Current

Hostess/Receptionist

Norwegian Cruise Line
12.2010 - 05.2022

Official Tour Guide

Lima Tours Sac
04.2004 - 04.2007

Tourist Guide

01.2001 - 01.2004

Cevatur Perú

Higher National Diploma

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