Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronika Dubil

PRINCETON,Texas

Summary

Dynamic and multilingual professional with 5+ years of leadership in hospitality, office operations, and client relations. Proven ability to manage high-volume environments, lead cross-functional teams, and streamline processes for efficiency. Fluent in English, Ukrainian, and Russian, with a passion for service excellence and team development.

Overview

4
4
years of professional experience

Work History

Front Office Manager

Aimbridge Hospitality
06.2024 - Current
  • Trained 10+ new associates improving customer service.
  • Directed reservation and front desk operations for 300+ rooms, maintaining 96% accuracy in room assignments and service requests.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.

General Manager

Lucid Private Offices
12.2022 - 06.2024
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Oversaw daily operations of two centers, managing 162 office suites and 100+ virtual memberships with 98% occupancy rates.
  • Brainstormed and implemented creative event concepts and themes.

Front Office Supervisor

AC Hotel by Marriott
03.2022 - 12.2022
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Resolved complex guest issues, including billing discrepancies and VIP complaints, achieving a 95% resolution rate on first contact.
  • Elevated Guest Satisfaction Scores (GSS) to top 10% by enhancing training and daily service standards.

Operations Manager

Titan Hotels
04.2021 - 03.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

High School Diploma -

Wethersfield High
Wethersfield, CT
06-2016

Skills

  • Effective multitasking
  • Scheduling and calendar management
  • Sales support
  • Customer service

Languages

Ukrainian
Native or Bilingual
Russian
Full Professional

Timeline

Front Office Manager

Aimbridge Hospitality
06.2024 - Current

General Manager

Lucid Private Offices
12.2022 - 06.2024

Front Office Supervisor

AC Hotel by Marriott
03.2022 - 12.2022

Operations Manager

Titan Hotels
04.2021 - 03.2022

High School Diploma -

Wethersfield High

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