Veronika Gaponenko
Los Angeles,CA
Summary
Experienced administrative professional with a strong background in providing exceptional customer service and maintaining efficient office environments. Over 6 years of experience in roles ranging from front desk receptionist to office assistant, where I excelled at managing daily operations, coordinating appointments, and supporting senior staff. Skilled in handling client inquiries, scheduling, managing correspondence, and maintaining organized records. Known for my ability to multitask, resolve issues efficiently, and maintain a calm and welcoming environment.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Acupuncture and Above
2022.09 - 2024.06
- Greet and welcome clients, ensuring a serene and inviting atmosphere upon arrival
- Manage appointment scheduling, coordinate with wellness practitioners, and maintain an organized daily calendar
- Answer phone calls and handle client inquiries about services, providing accurate information and excellent customer service
- Process payments, update client records, and manage other administrative tasks to ensure smooth operations
- Maintain the reception area in a clean and orderly condition, aligning with the center's standards for a calming environment
- Assist with client intake and ensure that their experience is positive and supportive from start to finish.
Assistant
Monkey Business
2021.04 - 2022.07
- Provided administrative and clerical support to ensure efficient operation of the office, including managing schedules, emails, and correspondence
- Coordinated meetings, appointments, and travel arrangements, optimizing the time management of senior staff
- Handled phone calls, responded to inquiries, and directed information to the appropriate team members
- Managed office supplies, ordering and restocking as necessary to ensure smooth office operations.
Secretary/Receptionist
Sushi Restaurant
2017.05 - 2020.02
- Provided administrative support by managing calendars, scheduling meetings, and coordinating travel arrangements
- Prepared and maintained confidential documents, reports, and correspondence, ensuring accuracy and timely distribution
- Answered phone calls, directed inquiries, and relayed messages to appropriate personnel, maintaining professional communication
- Organized and maintained filing systems, both electronic and physical, for easy access and retrieval of information
- Assisted in the preparation of presentations, meeting agendas, and minutes, ensuring meetings ran smoothly
- Managed office supplies inventory, placing orders and ensuring the office is well-stocked and organized
- Facilitated communication between departments, enhancing workflow and productivity
- Handled a variety of clerical tasks, including data entry, photocopying, and faxing, to support overall office operations.
Waitress
King-Pong
2016.01 - 2017.03
- Provided excellent customer service by greeting guests, taking orders, and delivering food and beverages promptly and accurately
- Assisted customers with menu selections, offered suggestions, and ensured special dietary needs or preferences were communicated to the kitchen
- Managed multiple tables simultaneously, ensuring all guests received attentive and timely service
- Processed payments, handled cash and credit transactions, and provided accurate change, maintaining a balanced cash drawer
- Maintained cleanliness and organization of the dining area, including setting and clearing tables, and resetting for new guests
- Collaborated with kitchen and bar staff to ensure accurate and efficient order preparation and delivery
- Addressed guest concerns or complaints promptly, ensuring a positive dining experience and resolving issues effectively
- Assisted in training new staff, providing guidance on service protocols and customer interaction techniques.
Education
Specialist of Education - Sports Studies
Lesgaft Universaty
05.2016
Skills
- Cash Handling
- Time Management
- Scheduling
- Work Prioritization
- Office Administration
- Problem-solving skills
- Customer Service
Timeline
Front Desk Receptionist
Acupuncture and Above
2022.09 - 2024.06
Assistant
Monkey Business
2021.04 - 2022.07
Secretary/Receptionist
Sushi Restaurant
2017.05 - 2020.02
Waitress
King-Pong
2016.01 - 2017.03
Specialist of Education - Sports Studies
Lesgaft Universaty
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