Veronika Garza
Tifton,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Courtyard By Marriott
05.2023 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Determined teams schedule by analyzing business reports.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Manager in Training
Springhill Suites by Marriott
01.2022 - 05.2023
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Implemented marketing and promotional initiatives to increase occupancy.
Front Desk Manager
Courtyard by Marriott
01.2020 - 01.2022
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Bachelor of Science - Organizational Leadership, Public Administration
VALDOSTA STATE UNIVERSITY
Valdosta, GA04.2023
High School Diploma -
BERRIEN HIGH SCHOOL
Nashville, GA05.2019
Skills
- Strategic Vision
- Staff Management
- Team Goals
- Customer Retention
- Customer Satisfaction
- Training and Development
- Recruiting
- Payroll
- Business Analysis
- Sales Techniques
Certification
- Cyber Security Certification
- Microsoft Word Certification
- Microsoft PowerPoint Certification
- Tier l and ll Leadership Certificate Program
- Student Pilot License
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Courtyard By Marriott
05.2023 - Current
Manager in Training
Springhill Suites by Marriott
01.2022 - 05.2023
Front Desk Manager
Courtyard by Marriott
01.2020 - 01.2022
Bachelor of Science - Organizational Leadership, Public Administration
VALDOSTA STATE UNIVERSITY
High School Diploma -
BERRIEN HIGH SCHOOL
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