SQL
Veronika Getz
Client Service Manager - HR Service Outsourcing
Chicago,IL
Summary
Proven Client Services Manager with a track record of enhancing client satisfaction and streamlining operations at Conduent HR Services. Expert in client relationship building and operations management, demonstrated through successful project deliveries and innovative process improvements. Skilled in teamwork and possesses exceptional communication abilities, ensuring projects exceed expectations without compromising on quality or efficiency.
Overview
28
28
years of professional experience
Work History
Client Services Manager
Conduent HR Services
01.2018 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Optimized internal workflows to enhance efficiency in processing client requests.
- Maintained client trust and satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Facilitated the implementation of innovative HR Census processes due to client acquisitions.
- Managed implementation of closed loop payroll system for current client.
Senior Business Analyst
Xerox
01.2016 - 01.2018
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Engaged with internal customers to determine business needs.
- Effectively communicated project requirements to technical teams.
- Collaborated with vendor, client, and technical team on new process implementations.
- Designed detailed Functional Specifications for change requests.
Senior Functional Analyst
ACS, A Xerox Company
01.2008 - 01.2016
- Managed project timelines efficiently, ensuring timely completion and delivery of milestones.
- Streamlined business processes for increased efficiency through comprehensive functional analysis.
- Collaborated with cross-functional teams to implement effective solutions, improving overall performance.
- Identified issues potentially hindering successful implementation and maintenance.
Business Analyst
Mellon HR Solutions
06.2003 - 06.2008
- Managed project timelines efficiently, ensuring timely completion and delivery of milestones.
- Collaborated with cross-functional teams to implement effective solutions, improving overall performance.
- Established validation rules to ensure data integrity and consistency.
Client Data Analyst
PricewaterhouseCoopers
11.2000 - 06.2003
- Worked with cross-functional teams to enhance data integrity and accuracy.
- Reviewed records regularly to ensure accuracy and completeness.
- Conducted cash balance valuations, processed HR census files, and loaded payroll data to proprietary systems.
Customer Support Specialist
Aon Hewitt, Hewitt Associates
03.1997 - 11.2000
- Addressed and resolved complex issues promptly to enhance customer satisfaction.
- Consistently met call quality standards and protocols.
- Contributed to the grandfathered pension plan calculation team.
Education
Bachelor of Arts - Fine Arts
University of Illinois At Chicago
Chicago, ILSkills
- Client relationship building
- Client service delivery
- Teamwork and collaboration
- Operations management
- Task delegation
- Attention to detail
- Quality control
- Excellent communication
- Positive attitude
- Reliability, adaptability, and flexibility
- Self-motivation
- Interpersonal skills
Timeline
Client Services Manager
Conduent HR Services
01.2018 - Current
Senior Business Analyst
Xerox
01.2016 - 01.2018
Senior Functional Analyst
ACS, A Xerox Company
01.2008 - 01.2016
Business Analyst
Mellon HR Solutions
06.2003 - 06.2008
Client Data Analyst
PricewaterhouseCoopers
11.2000 - 06.2003
Customer Support Specialist
Aon Hewitt, Hewitt Associates
03.1997 - 11.2000
Bachelor of Arts - Fine Arts
University of Illinois At Chicago
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureWork from home optionPersonal development programs401k matchHealthcare benefitsPaid time offSoftware
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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