Veronika Konopelkin
Yorba Linda,CA
Summary
To obtain a professional position within an organization where I can excel my career, maintain and obtain excellent customer relations while adhering to the dynamics of the organization utilizing my knowledge and extensive experience
Overview
14
14
years of professional experience
Work History
Location Director/Patient Coordinator
LaserAway
01.2020 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Established departmental performance goals and provided feedback for underperforming areas.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Made sure that the clinic and store reached monthly/yearly sales goals.
Customer Service Associate
Sonobello
01.2018 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helping sales reach their sales goals
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Increased revenue by cross-selling and upselling products and services.
Sales Engineer
Terra Universal Inc
09.2017 - 12.2018
- Primary responsibilities include:
- Prepare and deliver technical presentations explaining products or services to clients.Confererence with customers and engineers to assess equipment needs and determine system requirements
- Manage renewal sales process for existing and new customers, including settling of expectations, changing needs assessments, negotiating contracts and processing of contracts.
Marketing Manager
DigiDent, Inc
02.2014 - 08.2017
- Full Responsibility of Lab Management
- Dental Seminars
- Payroll- 10-15 employees
- Company Billing
- Administrative duties within the office.
Human Resources Manager
Infinite You Wellness Center
09.2013 - 02.2014
- Primary responsibilities include:
- Assisted in scheduling wellness seminars
- Answering phone lines and emails
- Handling multiple interviews
- General administrative responsibilities
Clinical Manager/ M
Physicians Skin & Weight Centers
06.2012 - 04.2013
- Include:
- Pre-ops/ post-ops, EKG and surgical assistant
- Billing statements, deadlines, scheduling, approvals, answering phones
- Training new hired employees
- Handled all patients charts and histories
- Experienced in selling the product- like laser hair removal, vela shape, smartliposuction and other treatments.
A&G Instruments Service and Calibration, Inc
10.2009 - 06.2012
Education
BS - Health Science
Cal State Fullerton
AS - Pre-Nursing
Fullerton College
El Dorado High School
Placentia, CaSkills
- Proficient in : Microsoft Word, Power Point, Excel, and various computer programs
- Extensive experience within a hectic busy/ high pressure work environment
- Extensive browsing/research skills
- Extensive knowledge and proficient within all marketing areas
- Set a goal to be in the top five on our activity board last quarter, and ranked first or second, three months in the row
- Trainings: Blue Mountain Calibration Manager 40
- Responsible, organized, diligent and detail oriented
- Excellent interpersonal and communication skills
- Excellent team-player and quick learner
- Excellent professional written and verbal skills
- Detail Oriented
- People Management
- Advising and Coaching
- Payment Processing
- Answering Customer Questions
- Client Correspondence
- Serve Customers
- EKG
- Sales Engineer
- InetPortals
- Financing
- ISO/IEC 17025 Training
Languages
Ukrainian
Limited Working
Russian
Limited Working
Timeline
Location Director/Patient Coordinator
LaserAway
01.2020 - Current
Customer Service Associate
Sonobello
01.2018 - 11.2019
Sales Engineer
Terra Universal Inc
09.2017 - 12.2018
Marketing Manager
DigiDent, Inc
02.2014 - 08.2017
Human Resources Manager
Infinite You Wellness Center
09.2013 - 02.2014
Clinical Manager/ M
Physicians Skin & Weight Centers
06.2012 - 04.2013
A&G Instruments Service and Calibration, Inc
10.2009 - 06.2012
BS - Health Science
Cal State Fullerton
AS - Pre-Nursing
Fullerton College
El Dorado High School
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