VERONIKA KOTSEMYR
Sacramento
Summary
Proven leader in customer engagement and revenue management, with a track record of enhancing booking rates and customer satisfaction at U Haul Moving & Storage. Excels in upselling strategies and guest relations, demonstrating strong organization and property management systems expertise. Achieved significant improvements in reservation efficiency and service quality, leveraging exceptional interpersonal skills.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
5
5
years of professional experience
Work History
Document Specialist
EchoPark Automotive
Sacramento
04.2025 - Current
- Prepared documents for vehicle sales and service agreements, ensuring accuracy and completeness.
- Collaborated with teams to maintain compliance with company documentation standards, enhancing operational integrity.
- Resolved customer complaints through effective communication and problem-solving.
- Trained new representatives on company policies and customer service protocols, facilitating smoother onboarding.
RESERVATION MANAGER
U Haul Moving & Storage
Sacramento
07.2024 - 04.2025
- Customer service
- Answer calls with customers problems
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed daily reservations and scheduling for customer moving and storage needs.
- Coordinated with team members to ensure timely order fulfillment and customer service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
CLEANING CREW MEMBER
Sacramento
11.2022 - 05.2024
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
Team Meber
Teremok
Sacramento
11.2022 - 06.2023
- Provided excellent customer service in a fast-paced environment.
- Prepared and served menu items following company standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new team members on operational procedures.
- Collaborated with team members to ensure efficient service delivery.
CUSTOMER SERVICE MANAGER
Arcadia
Odessa
03.2021 - 11.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- I had a base of events for every month. I found ticket buyers and distributed tickets for various events/concerts/artist tours.
- Odessa, Ukraine
Education
Science
American River College
Sacramento, CAHigh School Diploma - Business
GCC Virtual Academy
Sacramento, CASkills
- Upselling strategies
- Guest Relations
- Revenue management
- Customer service
- Schedule Maintenance
- Strong Organization expertise
- Reservation software
- Customer Engagement
- Property Management
- Call Control Systems
- Telephone reservations
- Teamwork orientation
- Document control
- Online order picking
- Money handling
- Basic math
- Attention to detail
- Performance monitoring
- Clear communication
Language
- Fluent in english, russian, ukranian
Timeline
Document Specialist
EchoPark Automotive
04.2025 - Current
RESERVATION MANAGER
U Haul Moving & Storage
07.2024 - 04.2025
Team Meber
Teremok
11.2022 - 06.2023
CLEANING CREW MEMBER
11.2022 - 05.2024
CUSTOMER SERVICE MANAGER
Arcadia
03.2021 - 11.2023
Science
American River College
High School Diploma - Business
GCC Virtual Academy