Veronika Lattina

Dynamic and results-driven professional with extensive experience in account management, operations, and e-commerce across real estate, hospitality, and retail industries. Proven ability to design innovative strategies that optimize processes, enhance customer engagement, and drive multimillion-dollar revenue growth. Skilled in leading high-impact projects, forging long-term partnerships, and leveraging technology to deliver exceptional customer experiences. Fluent in English and Russian, with a passion for fostering collaboration in fast-paced environments.

• B2B Client Rebuilding - Reconnected with and regained key B2B accounts that had stopped doing business due to poor customer service, rebuilding trust through personalized relationships and transforming them into top-performing accounts.
• Cross-Company Influence - Expanded expertise across three sister companies after delivering exceptional e-commerce success, driving operational innovations and revenue growth across teams.
• Event Planning Excellence - Organized high-impact corporate and private events for up to 800 attendees, collaborating with prominent brands such as Blizzard Entertainment, Lagavulin, WhoopFam, and more, delivering seamless and profitable experiences.
• Property Management Modernization - Directed multimillion-dollar renovation and construction projects, introducing smart technology (e.g., irrigation, lighting, IT solutions) to enhance tenant satisfaction, streamline operations, and minimize maintenance costs.
• E-Commerce Transformation and Revenue Growth - Scaled underperforming marketplace accounts on platforms like Wayfair, Amazon, Houzz, and Hayneedle into top-three sellers, driving exponential revenue growth from $30,000 to $1.2M within 1.5 years. Achieved this by enhancing customer experiences, redesigning product offerings, fostering cross-department collaboration, and launching targeted promotional campaigns. Established direct communication channels with vendors and key accounts to identify and resolve friction points in sales, shipping, delivery, and claim resolutions, further optimizing operations and boosting client satisfaction.
• Customer Service Optimization - Reduced customer complaints and improved satisfaction scores through innovative service workflows, resulting in higher retention rates and repeat business.
• Data-Driven Marketing Success - Boosted online visibility and sales by designing intuitive websites, producing compelling marketing collateral, and aligning branding strategies with business goals.
• Operational Efficiency Improvements - Optimized logistics, inventory, and packaging processes to reduce costs, increase delivery accuracy, and elevate overall customer satisfaction.
• Industry Leadership - Championed and led the efforts of cross-functional teams and cultivated vital vendor partnerships, streamlining operations and increasing overall operational profitability across a variety of industries.
• Large Scale Projects - Expertly supervised numerous high-impact projects, including commercial property renovations, cutting-edge smart system upgrades, and prestigious event management, consistently delivering exceptional results.

Available Upon Request.