Veronika Mamasakhlisi
Brooklyn,NY
Summary
A hardworking and reliable medical billing and collections specialist with an emphasis on customer service. Highly organized, proactive, and punctual, with a team-oriented mentality. Offering excellent computer knowledge, fast learning abilities, and strong communication skills.
Overview
7
7
years of professional experience
Work History
No-Fault Paralegal
Law Office of Olga Sklyut
11.2022 - Current
- Experienced no fault collection and billing specialist.
- Prevented revenue leakage by conducting thorough audits of account activity, ensuring proper application of credits and adjustments.
- Assisted in the implementation of new software systems for improved billing and collection processes, resulting in reduced errors and increased productivity.
- Achieved higher recovery rates through diligent research and investigation of disputed invoices, ultimately reaching successful resolutions for both parties involved.
- Participated in training programs aimed at increasing billing and collection specialist proficiency, resulting in improved team performance.
- Edited and proofread legal documents to verify accuracy.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
Schedule Coordinator
NY Facial Surgery
08.2022 - 11.2022
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Developed comprehensive training materials for new hires, resulting in faster onboarding and increased productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Collections Clerk
BestCare Physical Therapy & Chiro
10.2018 - 08.2022
- Extensively researched delinquent accounts to identify key contact details, update account status records and collection efforts
- This involved working closely with account holders to collect and reconcile accounts with an effort made to achieve customer satisfaction by finding creative solutions to problems
- This also involved daily updating the company's database, overseeing daily collections and accounts receivable activities, contacting insurance providers to verify information and authorize billing, and developing robust strategies to maximize collections and reduce aged accounts
- The position also involved training new team members on company policies and accounting systems to keep team operations productive and efficient
Customer Service Representative
St. Petersburg Global Trade House
04.2018 - 10.2018
- Assisted about 20 customers per day with product and service questions
- This involved assessing customer needs, informing customers of billing procedures and processed payments, as well as rendering assistance to establish alternative payment options
- Conversations were documented to track requests, problems, and solutions
- When appropriate, maximized sales by upselling products while resolving customer issues
- Translation skills were utilized allowing a 10-person team to serve Russian speaking customers in addition to their English speaking customers
Sales Assistant
St. Petersburg Global Trade House
10.2017 - 04.2018
- Worked with customers to provide information about products, services, store hours, policies, and promotions
- Every customer was provided with comprehensive assistance from selection of merchandise through to completion of purchase
- Position also involved mentoring new employees on customer service, money handling, and organizing strategies to maximize performance, productivity, and team success
Education
Teachers College -
Teachers College
Saint Petersburg06.2017
High School -
High School
Saint Petersburg05.2013
Skills
- Billing dispute resolution
- Adjustment posting
- Credit and collections
- Claim Review
- Data logging
- Conflict resolution
- Proficient in MS Office Suite
- Strong work ethic
- Proficient with Mac and Windows computers
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Professional Working
Timeline
No-Fault Paralegal
Law Office of Olga Sklyut
11.2022 - Current
Schedule Coordinator
NY Facial Surgery
08.2022 - 11.2022
Collections Clerk
BestCare Physical Therapy & Chiro
10.2018 - 08.2022
Customer Service Representative
St. Petersburg Global Trade House
04.2018 - 10.2018
Sales Assistant
St. Petersburg Global Trade House
10.2017 - 04.2018
Teachers College -
Teachers College
High School -
High School
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