Summary
Overview
Work History
Education
Skills
Timeline
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Veronika Scates

Chicago,Cook

Summary

Dedicated, hardworking professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with years of experience in team leadership in food industry. Background includes sales, management and customer service in fast-paced settings. I am hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Restaurant Manager

Krazy Hog BBQ
06.2019 - Current
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Master Grill Operator

Scrumptious BBQ
05.2019 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality grilled dishes.
  • Reduced food waste with proper storage and rotation of ingredients, maintaining freshness and quality.
  • Increased kitchen efficiency by streamlining grill station operations and optimizing workflow.
  • Maintained a clean and organized work area, promoting a safe and sanitary environment for food preparation.
  • Demonstrated expertise in various grilling techniques, producing consistently delicious meals for guests.

Massage Therapist

Veronika's Touch
03.2014 - Current
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.

Massage Therapist

Massage Envy Spa
04.2014 - 03.2016
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Improved overall client well-being with customized aromatherapy blends during massage sessions.

Education

Bachelor of Science - Business Management

Chicago State University
Chicago, IL

CNA

Prairie State College
Chicago Heights, IL
2019

Massage Therapy

Chicago School Of Massage Therapy
Chicago, IL
10.2007

Skills

  • Recruitment
  • Customer Engagement
  • Operations Management
  • Staff Management
  • Schedule Coordination
  • Team building
  • Organizational Skills
  • Interpersonal Skills
  • Multitasking
  • Team Leadership

Timeline

Restaurant Manager

Krazy Hog BBQ
06.2019 - Current

Master Grill Operator

Scrumptious BBQ
05.2019 - Current

Massage Therapist

Massage Envy Spa
04.2014 - 03.2016

Massage Therapist

Veronika's Touch
03.2014 - Current

Bachelor of Science - Business Management

Chicago State University

CNA

Prairie State College

Massage Therapy

Chicago School Of Massage Therapy

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Veronika Scates