Veronika Sebastian

• Provided warm and friendly welcome to all customers and visitors to buildings, and actively engaged with each individual
• Opened, secured, and balanced out daily shift bank which involved counting and verifying cash, check, and credit card transactions occurred while on duty
• Processed and amended new and existing reservations via phone and email
• Reflected all reservations/changes in CRM
• Assisted guests with ground services

• B2B and B2C online reservations support. Created and modified reservations for accommodation and land services worldwide, focusing on luxury European segment
• Communicated with hotel representatives worldwide ensuring high level of customer service and positive guest experience
• Liaised between guests and partners to resolve issues
• Invoiced and controlled on-time payments
• Processed reservations in CRM and negotiated XML discrepancies

• Prepared commercial offers and other documentation for participation in IT
• Maintained strong working relationships with existing service providers, established relationships with new providers, negotiated competitive price offers
• Planned, implemented, and facilitated all logistic aspects of conferences from A to Z
• Escorted groups for duration of event, resolved any on-spot issues and provided impeccable customer service for each group member

• Processed daily requests from VIP customers (organized individual trips worldwide, including private charters and helicopters, booked tables in most popular restaurants, searched and bought sold-out goods, purchase tickets to events, etc.)
• Identified customer needs and the most beneficial way for company to meet them
• Keep accurate records of customer interactions, reservations, etc. in CRM system

• Responded to customer inquiries regarding international car rentals promptly and professionally

• Managed reservations in the CRM system efficiently and accurately

• Coordinated with international car rental partners to secure reservations and ensure smooth pick-up and drop-off processes.

• Processed payments and provided customers with invoices and receipts for international car rentals