Veronika Wencelova
Summary
Experienced and customer focused with over 7 years in high-volume hospitality environments, including front desk operations and food service. Skilled in handling inquiries and complaints with professionalism, and maintaining smooth day-to-day operations. Adept at using POS systems, booking/reservation platforms, handling cash and administrative tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front desk
Centr Group (areál Vítkovice Steel)
02.2019 - 01.2021
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
Front desk
Hotel Hilton
01.2021 - 02.2022
- Company Overview: [CZECH REPUBLIC]
- Managed check-in and check-out processes efficiently for smooth guest experiences.
- Processed reservations through hotel management software for accurate bookings.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Breakfast Attendant
Mau Girl Café
03.2022 - 11.2022
- Handled cash transactions, ensuring accuracy in cash register operations.
- Took customer orders and accurately entered them into the point-of-sale system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Server
Pizza Vola
04.2022 - 01.2025
- Took customer orders and accurately entered them into the point-of-sale system.
- Maintained cleanliness and organization of dining areas throughout the shift.
- Handled cash transactions, ensuring accuracy in cash register operations.
Server
Kelsey's Restaurant
07.2022 - 06.2025
- Took customer orders and accurately entered them into the point-of-sale system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Delivered food orders promptly and courteously.
Education
Elementary School -
ČSA
01.2010
High School and Business Academy - undefined
Orlová
01.2014
Public Economics and Administration
Silesian University in Opava
01.2019
Skills
- Front desk operations
- Cash handling
- Reservation management
- Customer service
- Communication skills
- Problem solving
- Office administration
- Email and telephone decorum
- Table setting
Certification
Food Handler's Certification
Language skills
Czech
Native or Bilingual
English
Full Professional
Russian (basic level)
Timeline
Server
Kelsey's Restaurant
07.2022 - 06.2025
Server
Pizza Vola
04.2022 - 01.2025
Breakfast Attendant
Mau Girl Café
03.2022 - 11.2022
Front desk
Hotel Hilton
01.2021 - 02.2022
Front desk
Centr Group (areál Vítkovice Steel)
02.2019 - 01.2021
High School and Business Academy - undefined
Orlová
Public Economics and Administration
Silesian University in Opava
Elementary School -
ČSA
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