Veronique Phetchanpheng

Experienced Senior Implementation Consultant for a SaaS Fintech, B2B company who leads crucial project implementations with experience coordinating critical records and Go to Market roadmaps with a proactive approach to rollouts working cross functionally with developers, engineers, UX and sales representatives. As a top performer, I've managed over 400 client implementations start-finish to date, accounting for over 6 million dollars in ACV juggling multiple fast-paced software migrations at a time under tight deadlines while also process changing a beta product and launching successfully to GA. Compiling and evaluating project data, analyzing failure and managing supporting documents to fix and asses product gaps. Accurately addressing customized requirements to meet timelines, accommodate processes and deliver the best customer experience while in communication with both internal and external stakeholders. With a bias to action this has led to numerous successful implementations and generous NPS scores.