Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Veronique Claudio

Family Advocacy Unit Manager
Lincoln,Nebraska
Veronique Claudio

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet, manage and develop team goals. Communicative Family Advocate with respect for diverse values and cultures. Determined professional with 18 plus years of experience supporting families and children. Fostering strong partnerships and authentic engagement. Remains calm and poised in all types of situations.

  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
years of professional experience

Work History

Department Of Health And Human Services CFS

Family Advocacy Unit Manager
06.2022 - Current

Job overview

  • Assisted in development and implementation of policies, procedures and regulations for unit operations.
  • Handled complaints from families and legal guardians and immediately took steps for quick resolution and to prevent reoccurrence.
  • Oversaw family advocates, support staff and performed staffing scheduling duties.
  • Met with support personnel to plan services, programs and case plan goals and interventions.
  • Coordinated policy and legislative teams along with community stake holders ad other services to promote continuity of services to families.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed policies and procedures for effective policy and legislation recommendations and action steps

Lancaster Youth Services Center

Youth Services Center Team Leader
02.2009 - 06.2022

Job overview

  • Created opportunities for volunteers to develop leadership and other life skills under program guidelines.
  • Provided technical assistance with service operations and connected youth to external resources.
  • Maintained regular communication with community collaborators and associates to promote future initiatives, organize new projects, and share program achievements.
  • Executed action plan to monitor development and progress of youth.
  • Collaborated with team leaders, youth and partners to organize service-learning activities in compliance with program guidelines.
  • Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Assisted [Job title] with new hire processing and existing training programs.

Developmental Services Of Nebraska

Enhanced Treatment Group Home Program Manager
04.2004 - 02.2009

Job overview

  • Helped individuals with moderate to severe mental health and behavior disabilities carry out daily living tasks by coordinating expert support with an MDT team.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Offered learning opportunities to help youth develop important life skills.
  • Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Developed monthly schedules and assignments for volunteer staff.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.

Education

Colorado Technical University
Colorado Springs, CO

Master of Science from Criminal Justice
05.2021

University Overview

Skills

  • Expenditure Authorization
  • Employee Recruitment and Hiring
  • Service Rates Establishment
  • In-Service Program over site
  • Policy and Program Development
  • Employee Work Scheduling
  • Operating Plans Development
  • Employee Training Program
  • Employee Performance Evaluations
  • Motivational Leadership
  • Handling Unit Management
  • Strategic Planning
  • Stakeholder Coordination
  • Resource Monitoring
  • Compliance Advisory
  • Organizational Goal Development

Timeline

Family Advocacy Unit Manager
Department Of Health And Human Services CFS
06.2022 - Current
Youth Services Center Team Leader
Lancaster Youth Services Center
02.2009 - 06.2022
Enhanced Treatment Group Home Program Manager
Developmental Services Of Nebraska
04.2004 - 02.2009
Colorado Technical University
Master of Science from Criminal Justice
Veronique ClaudioFamily Advocacy Unit Manager