Veronique M. Emmanuel
Woodstock,GA
Summary
Results-driven Healthcare Operations and Human Resources Professional with over 20 years of experience leading healthcare administration, medical readiness, and HR programs in large, complex organizations. Expertise in process improvement, regulatory compliance (HIPAA), workforce management, and strategic planning. Recognized for driving operational efficiency, improving patient care outcomes, and building effective teams that achieve organizational goals.
Health services management professional with demonstrated expertise in optimizing healthcare operations and leading multidisciplinary teams. Adept at strategic planning, regulatory compliance, and resource allocation to drive organizational success. Strong focus on team collaboration and achieving measurable outcomes, adapting seamlessly to evolving needs. Skilled in financial management, patient care coordination, and implementing quality improvement initiatives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Healthcare Operations Manager / Human Resources Manager
Georgia Army National Guard – Active Guard Reserve (AGR), GA
01.2004 - Current
- Directed healthcare administration and medical readiness programs supporting over 500+ personnel, achieving a 95% compliance rate in immunizations, screenings, and medical documentation.
- Oversaw human resources functions for 600+ staff, including personnel records, benefits, career development, and workforce compliance with federal regulations.
- Managed operations planning and scheduling, ensuring resources were aligned with organizational priorities and mission readiness.
- Coordinated emergency and preventive medical care, including patient triage, medication administration, and continuity of care across field and clinical environments.
- Designed and implemented compliance programs in line with HIPAA, OSHA, and Joint Commission standards, strengthening organizational accountability.
- Led training programs on equal opportunity, workplace conduct, and employee well-being, creating a positive and compliant workplace culture.
- Introduced process improvements that reduced administrative errors by 20% and improved HR reporting accuracy and timeliness.
- Key Achievements:
- Raised medical readiness compliance from 78% to 95% by implementing data-driven monitoring and outreach systems.
- Streamlined HR workflows, reducing processing time by 30%.
- Recognized for outstanding leadership and mentorship, enhancing retention and professional growth within the workforce.
Education
Master of Science - Emergency Services Management
Columbia Southern University
01.2024
Bachelor of Science - Healthcare Administration
Columbia Southern University
01.2018
Skills
- Healthcare administration
- Human resources management
- Budget management
- Lean Six Sigma process optimization
- Knowledge of HIPAA and Joint Commission standards
- Skills enhancement programs
- Strategic performance evaluation
- Quality improvement initiatives
- Proficient in Microsoft Office Suite
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of six staff members.
Affiliations
Kappa Epsilon Psi Military Sorority International, Inc.
National Registry of Emergency Medical Technician
Certification
- Lean Six Sigma Champion
- Lean Six Sigma Black Belt (LSSBB)
- CPR & HIPAA Compliance Certified
- Emergency Medical Technician (EMT)
- Equal Opportunity Leadership Training
- Credentialed Victim Advocate Sexual Harassment/Assault Response and Prevention (SHARP)
Timeline
Healthcare Operations Manager / Human Resources Manager
Georgia Army National Guard – Active Guard Reserve (AGR), GA
01.2004 - Current
Bachelor of Science - Healthcare Administration
Columbia Southern University
Master of Science - Emergency Services Management
Columbia Southern University
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