Veronique Miller
Raleigh,NC
Summary
Reputable Senior Property Manager with sound knowledge of safety and building codes. Comprehensive experience steering improvement projects and building top-performing teams. Successful record of leading team of ten staff members serving $1.5 million sqft of commerial and retail properties.
Overview
20
20
years of professional experience
Work History
RALEIGH REGIONAL SENIOR PROPERTY MANAGER
AMERICAN ASSET CORPORATION
08.2021 - Current
- Provided support to the Executive Vice President of Property Management in the daily operations of both Raleigh retail and office commercial portfolio
- President and Board Member of Brier Creek Owner’s Association, Brier Creek Corporate Center Master Association and Alston Town Center Association
- Oversee the operation of the Raleigh market and Office structure; including managing a staff of Raleigh employees consisting of: Maintenance Supervisor and Maintenance Staff, Assistant Managers, Office Manager, Fitness Center Managers and Property Manager
- Assisted in showing space to prospective tenants
- Contributed in the monthly meeting with the President, and Owner(s) to go over capital expenditures, current budgets and overall office and retail markets
- Completed annual budgets for 16 properties in a timely manner
- Held monthly construction meetings with VP of Construction, Executive Vice President and President to go over ongoing and new projects
- Worked closely with Retail and Office Assistant Property Managers and Property Manager to deliver an excellent experience for current or prospective tenants
- Provided overall financial prosperity of the commercial and retail properties.
PROPERTY MANAGER
AMERICAN ASSET CORPORATION
10.2015 - 08.2021
- Managed four major retail shopping centers and major parkway for the Association
- Assist Senior Property Manager with contracted vendors that support the property such as landscapers, janitorial, security, fire alarm, parking lot sweeper, pest control and roofing contractor
- Perform routine inspections to ensure compliance with specifications and quality assurance
- Ensure the property vendor contract spreadsheet is updated on a quarterly basis and the certificate of insurance and MSDS sheets are in file for each vendor
- Coordinate trash removal contract and oversee the building recycling program
- Follow up on outstanding work orders with vendors and reporting of work order timeless and meeting service standards
- Negotiate and maintain contracts with vendors
- Assist the Marketing Director and Senior Property Manager where needed with marketing events and Merchant Associations Meetings
- Assist with annual association meetings as directed by the Senior Property Manager
- Assist with maintaining updates of retail websites and tenant information therein
- Assist with special projects as assigned by the Senior Property Manager.
ENGINEERING & ARCHITECTURAL ASSISTANT
APOGEE CONSULTING GROUP
07.2014 - Current
- Edited, printed, assembled, and reviewed project specification books from mark-ups provided from Engineers and Architects
- Creation of the Cover Sheet, table of Contents and Global Page Numbering
- Review of specification book for Spec writer notes, missing sections, and section cross-referenced
- Creation and maintenance of a master specification library for Masterspec, Specintact and VA specifications
- Creation of submittal checklist per project
- Processed Submittals and RFI’s
- Transcribed and distributed meeting notes taken by Engineering/Architectural staff
- Took meeting notes for in-house and critical off-site meetings
- Composed letters, memos and correspondence
- Logged and tracked all Engineering licenses, renewals, and PDH requirements per Engineer
- Notified Engineers of PDH opportunities and registered Engineers wishing to participate
- Scheduled in-house lunch and learns and notified Engineering staff of the opportunity
- Researched state license requirements as needed
- Maintained a log of Company and licensed Professional by state
- Handled shipping through Fedex and U.S
- Postal services
- Booked Executives, Engineers and Architects travel arrangements
- Worked closely with all company vendors to ensure corporate rates
- Preparation of field inspection reports and punch lists from Engineers and Architects field notes
- Tracking of share resources like hand tools, meters/instruments, Wi-Fi devices, tablet computers, and vehicles
- Assisted department heads with tasks, list, and documentation as directed
- Managed and oversee general office tasks not related to specific projects
- Coordinated purchase of company merchandise and interacts with vendors
- Act as backup to the Administrative Manager and Project Manager Administrative Assistant
- Assisted in the creation of Business Proposals
- Created and managed specification checker program in Microsoft Access.
CONSTRUCTION COORDINATOR
SEPI ENGINEERING & CONSTRUCTION, INC.
10.2012 - 06.2014
- General office duties including: Record, transcribe, and distribute meeting minutes, conducted research, assembled and analyzed data to prepare reports and maintained databases
- Manipulated data on spreadsheets and/or database software programs, utilizing new formulae and formats
- Maintained Executives calendar, exercising judgement and tact in coordinating meetings and making appointments for company and outside personnel
- Established and maintained confidential Executive filing systems including follow-up files, which permit timely and accurate reference
- Coordinated with other management and outside personnel to obtain, assemble, format, and disseminate information necessary for standard and special request
- Monitored Centurion, FBO, and other Federal databases on daily basis, based on search criteria provided by the Federal program personnel and provided opportunity reports to the appropriate client managers
- Maintained excellent communication skills and provided outstanding customer service to clients and staff
- Produced a variety of documents using software packages
- Worked with Project and Program Managers to ensure all contract obligations are met
- Prepared all subcontracts, purchase orders and maintained all logs; preparing all transmittals, maintained shop drawings and submittal logs
- Assisted Project Manager and Superintendent with bid solicitations, receiving subcontracts, preparing bid documents, proper material delivery, and project schedule
- Assist Construction Manager with developing a project plan, Quality Assurance Plan and Health and Safety Plan
- Provided contract administration services for federal contract
- Booked Management level travel arrangements
- Processed RFI’s
- Worked closely with all company vendors to ensure corporate rates
- Handled shipping through UPS and U.S
- Postal services.
SENIOR MARKETING AGENT
WYNDHAM VACATION RESORTS
06.2011 - 05.2012
- Advised clients about area attractions, booked and planned vacations
- Performed multifaceted general office support including answering a multi-line phone system
- Maintained a 10% to 15% higher goal on bookings per week
- Increased overall bookings to 20% above marketed goal
- Promoted to Senior Marketer after one month of employment
- Supported Management in training staff
- Coordinated weekly team meetings and trained new hires
- Maintained excellent communication skills and provided outstanding customer service to clients and staff
- Interfaced well with others at all levels, including clients, children and professionals.
ACCOUNTING AGENT
WYNDHAM VACATION RESORTS
01.2009 - 06.2011
- Controlled and held responsible for $25,000 in company funds including, tickets, vouchers, credit cards, dining certificates and cash flow
- Operated a program called UltraPos, accountable for uploading company funds via online
- Handled and kept all clients and Company's credit card information confidential
- Kept track of dispersed funds through MS Excel spreadsheet
- Collected deposits from clients and provided a receipt
- Processed monthly expense reports reflecting documents and budgets
- Provided Administrative support to Management
- Maintained general office support and answered multi-line phone
- Provided exceptional customer service to all clients and handled any customer issues.
WELCOME CENTER ASSISTANT MANAGER
WYNDHAM VACATION RESORTS
03.2004 - 01.2009
- Promoted to Assistant Manager after 6 months of employment
- Operated a program called UltraPos, accountable for uploading company funds via online
- Coordinated team meetings and company functions weekly to boost team moral
- Increased customer service level and tour flow by 30% in a three month period
- Led team from being lowest site to top site in customer service, administrative and tour bookings in six months for three consecutive years
- Screened and interviewed new hires for Welcome Center Agents
- Prepared and submitted payroll for staff on a weekly basis
- Resolved customer escalations by providing outstanding customer service
- Supported Management in completion of special projects
- Supported team conducting verbal and written corrective actions and providing coaching notes to improve employee performance
- Maintained a good rapport with staff and local business supporting our clients
- Kept staff, company and clients personal information confidential
- Operated a business and responsible for 8-10 employees
- Assisted in the creation of the company Employee handbook and held new hire orientation presentations.
Education
Human resource Management
ASHFORD UNIVERSITY
05.2018
Skills
- Property Management Expertise
- Crisis Management
- Staff Supervision
- Asset Management
- Maintenance Coordination
- Regulatory Compliance
- Facilities Management
- Contract Administration
- Budgeting and Financial Analysis
- Marketing and Leasing
- Eviction Process
- Understanding of lease agreements
- New Construction
- Tenant and eviction laws
- Financial budgeting and reporting
- Employee Motivation and Guidance
- Capital Projects Management
- Tracking operating expenses
- Staff Management
- Administrative Leadership
Key Qualifications
- Demonstrates leadership skills with the ability to troubleshoot problems in an office or with clients.
- Follows the guidelines, rule and regulations of upper management and corporation standards.
- Rapidly assess any situation, weighing the pros and cons of various approaches and makes an educated and informed decision that is beneficial to all parties.
- Attention to detail, excellent planning, organizational and time management skills.
- Communicates effectively with staff and executives.
- Effective verbal and written communications skills.
- Proficient in multiple database programs to include: All Microsoft programs, UltraPos, Oracle, CRS, Federal FBO, Yardi, Commercial Café, Deltek and Insperity programs.
- Ability to work both independently and in a team environment.
Member of Boma and ICSC since 2021
Membership of Raleigh-Durham BOMA since 2021 and ICSC since 2021.
Timeline
RALEIGH REGIONAL SENIOR PROPERTY MANAGER
AMERICAN ASSET CORPORATION
08.2021 - Current
PROPERTY MANAGER
AMERICAN ASSET CORPORATION
10.2015 - 08.2021
ENGINEERING & ARCHITECTURAL ASSISTANT
APOGEE CONSULTING GROUP
07.2014 - Current
CONSTRUCTION COORDINATOR
SEPI ENGINEERING & CONSTRUCTION, INC.
10.2012 - 06.2014
SENIOR MARKETING AGENT
WYNDHAM VACATION RESORTS
06.2011 - 05.2012
ACCOUNTING AGENT
WYNDHAM VACATION RESORTS
01.2009 - 06.2011
WELCOME CENTER ASSISTANT MANAGER
WYNDHAM VACATION RESORTS
03.2004 - 01.2009
Human resource Management
ASHFORD UNIVERSITY
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