Veronique Murekatete
Westfield,IN
Summary
Motivated hospitality professional with over three years of experience in customer service and front desk operations. Skilled in multitasking and problem-solving in fast-paced environments. Adept at fostering positive relationships and enhancing guest experiences. Committed to supporting organizational objectives and team success.
Overview
5
5
years of professional experience
Work History
Receptionist
MODERN VILLA HOTEL
01.2023 - 11.2023
- Recommended products and services that match customer needs and preferences.
- Welcomed visitors and answered phone calls, ensuring a positive first impression.
- Verified visitors' identification cards before allowing access to the building.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Front Desk Agent
MODERN VILLA
01.2021 - 01.2023
- Answered phones, responded to inquiries, and took messages.
- Updated and maintained databases with current information.
- Proactively resolved customer inquiries, and maintained up-to-date administrative records.
- Assisted guests with luggage handling to enhance their arrival experience.
Customer Service
CARE International
01.2019 - 01.2020
- Supported patients and families emotionally during challenging times, coordinating with healthcare teams for home care delivery.
- Worked with healthcare teams to deliver and manage care in patients' homes.
- Coordinated with other volunteers to efficiently manage the resources available at each location where services were provided.
Education
Bachelor’s degree - TRAVEL AND TOURISM MANAGEMENT
University of Tourism And Business Studies
06.2023
High School Diploma -
Lycée De Kicukiro (APADE)
12.2018
Skills
- - Customer Service Excellence -
- Effective Communication
- Time Management
- Inventory Management
- Problem solving
Languages
English
Full Professional
Timeline
Receptionist
MODERN VILLA HOTEL
01.2023 - 11.2023
Front Desk Agent
MODERN VILLA
01.2021 - 01.2023
Customer Service
CARE International
01.2019 - 01.2020
Bachelor’s degree - TRAVEL AND TOURISM MANAGEMENT
University of Tourism And Business Studies
High School Diploma -
Lycée De Kicukiro (APADE)
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