Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Veronique Phetchanpheng

Senior Implementation Consultant
Heber City,UT

Summary

Dynamic Senior Implementation Consultant in SaaS-Fintech industry with over 400 client implementations and over 6 million dollars in ACV coordinating critical records, resources and tools. Skillfully accomplishes multiple fast-paced implementations under tight deadlines with knowledge coordinating all critical records and Go to Market roadmaps with a proactive approach to rollouts working cross functionally with developers, engineers, UX and sales representatives. Compiling and evaluating project data, expertly analyzing failure (RCA) and managing documents. Accurately addresses customized requirements to meet timelines, accommodate processes and deliver seamless rollouts.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Senior Implementation Consultant

Entrata
Lehi, UT
05.2021 - Current
  • Organized project implementation resources and leveraged expertise to assist organizational rollout.
  • Evaluated and defined internal and customer needs, implementing processes to address requirements and consult on best practices.
  • Documented specialized data and requirements to address business demands.
  • Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Collaborated cross functionally with upper management, developers, engineers, UX and sales to drive strategy and implement new processes.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Communicate swiftly and accurately with both internal and external stakeholders to ensure a high degree of success with ever implementation.
  • Evaluated and defined internal and customer needs, implementing processes to address requirements.
  • Coordinated and managed internal projects and assignments to deliver seamless rollout.

Financial Manager

The Goldener Hirsch
Park City, UT
03.2019 - 04.2021
  • Established budgetary benchmarks and formulated financial management strategies by researching operating and historical financial records.
  • Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning.
  • Supported organizational expansion, establishing new systems and strategies for onboarding new POS system.
  • Drafted reports for leadership for use in strategic planning and decision making.
  • Developed annual budgets in collaboration with the owners, hotel manager and executive chef.
  • Managed customer data utilizing a CRM.
  • Forecasted operating costs for scheduled projects by strategizing with other departments.

Member Services Specialist

Talisker Club
Park City, UT
03.2017 - 04.2018
  • Cross-trained and backed up other customer service managers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Clinical Specialist II

St. Jude Medical Neuromodulation
Newport Beach, CA
01.2012 - 02.2016
  • Conducted routine assessments of staff engagement, patient engagement and integrity of individualized clinical supports.
  • Participated in new device rollouts related to training and implementation to develop and maintain positive working relationships with staff.
  • Resolved patient and physician concerns through accurate and timely investigation and partnered other Clinical Specialist team members to develop solutions.
  • Established and maintained relationships with customers, hospitals and physicians and obtained new users for products and services.
  • Reviewed data collection across settings to determine progress and participated in professional clinical review of programs.

Education

Bachelor of Science - Business Communications

University of California, Irvine
Irvine, CA
08.2009 - 05.2014

Accomplishments

  • Change Management
  • Project Management
  • Coaching/Mentoring
  • Data Compiling
  • Organization and Time Management
  • Root Cause Analysis
  • Interpersonal Communications
  • SQL
  • Gantt and Flow Charts

Timeline

Senior Implementation Consultant

Entrata
05.2021 - Current

Financial Manager

The Goldener Hirsch
03.2019 - 04.2021

Member Services Specialist

Talisker Club
03.2017 - 04.2018

Clinical Specialist II

St. Jude Medical Neuromodulation
01.2012 - 02.2016

Bachelor of Science - Business Communications

University of California, Irvine
08.2009 - 05.2014

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Veronique PhetchanphengSenior Implementation Consultant