Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veroon Chotoo

pompano beach,FL

Summary

Polite and professional representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in tech industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Tech Consultant

Target
12.2023 - 07.2024
  • Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
  • Mentored junior team members to foster professional growth and promote knowledge sharing within the organization.
  • Conducted comprehensive assessments of client systems, providing actionable recommendations for improvements and upgrades.

Call Center Representative

GameStop
04.2022 - 11.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Customer Service Representative

Teleperformance USA
02.2021 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Mobile Phone Expert

Metro by T-Mobile
02.2019 - 01.2021
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Provided exceptional customer service through active listening and problem-solving skills, leading to high customer retention rates.
  • Increased store revenue by upselling accessories and add-on services tailored to individual needs.
  • Collaborated with team members to achieve monthly sales targets, contributing to overall company growth.

Education

No Degree - Cyber Security

Western Governors University
4001 S 700 E #300, Millcreek, UT 84107
03-2028

Skills

  • Desktop support
  • Client Relationship Management
  • Attention to Detail
  • Problem-Solving
  • Teamwork and Collaboration
  • Data Entry
  • Customer Service
  • Customer Support
  • In-depth product knowledge
  • Active listening abilities
  • Training and Mentoring Abilities
  • Strong Communication Skills

Timeline

Tech Consultant

Target
12.2023 - 07.2024

Call Center Representative

GameStop
04.2022 - 11.2023

Customer Service Representative

Teleperformance USA
02.2021 - 03.2022

Mobile Phone Expert

Metro by T-Mobile
02.2019 - 01.2021

No Degree - Cyber Security

Western Governors University
Veroon Chotoo