Versavene Steele
Lincolnton,NC
Summary
Dynamic and compassionate professional with a proven track record at Support Inc, adept in classroom management and emotional support. Excelled in implementing behavior intervention plans, enhancing client progress, and leveraging Microsoft Excel for documentation. Demonstrated ability to improve environments and foster positive outcomes, ensuring safety and promoting success with a blend of organizational skills and empathy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Paraprofessional Assistant
Support Inc
08.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Reported on student progress, behavior, and social skills to parents.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Daycare Worker
Kids City Usa
05.2023 - 08.2023
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Distributed food, napkins, and beverages in preparation for snack time.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Encouraged good behaviors using positive reinforcement methods.
- Read stories, sang songs and facilitated creative play.
- Assisted in potty training and toilet hygiene.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Meticulously sanitized toys and play equipment.
Behavior Technician
Complet Kidz
01.2023 - 05.2023
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
Customer Service Representative
Ameridial
03.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Lincolnton High School
Lincolnton, NC06-2014
Skills
- Documentation
- Computer skills
- Organization and prioritization
- CPR and first aid
- Emotional support
- Lesson planning
- Parent communication
- Positive reinforcement
- Call center experience
- Microsoft Excel
Certification
- First Aid/CPR Instructor Certification – American Heart Association or American Red Cross.
Timeline
Paraprofessional Assistant
Support Inc
08.2023 - Current
Daycare Worker
Kids City Usa
05.2023 - 08.2023
Behavior Technician
Complet Kidz
01.2023 - 05.2023
Customer Service Representative
Ameridial
03.2021 - 10.2022
- First Aid/CPR Instructor Certification – American Heart Association or American Red Cross.
High School Diploma -
Lincolnton High School
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