Summary
Overview
Work History
Education
Skills
Education - Current
References
References
Timeline
Generic

Versie Simmons

Memphis,Tennessee

Summary

To develop a role in leadership and be able to act in the absence of others by using further advancement in training, adaptability in change, dependable and quality-manufacturing to benefit your corporation.

Overview

4
4
years of professional experience

Work History

Sr Disability Claim Examiner

Sedgwick ACT-Google Client
08.2020 - 06.2024
  • Analyze, approves and authorize assigned claims and determines benefits due to a disability plan
  • Utilize the appropriate clinical resources in case management
  • Communicate with the claimant and employer to set expectations
  • Coordinate, investigate efforts ensuring compliance with control guidelines and plan provision
  • Educate employee of next steps, payments and return to work status
  • Maintain professional client relationships.

Service Center Specialist

Sedgwick Promotion
06.2022 - 06.2023
  • Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes
  • Data Entry on New software applications using all appropriate management tools
  • Educate new employees on call audits
  • Training new employees
  • Research/Investigate Issues
  • Assigns new claims to the appropriate claim’s handler
  • Assist with escalation of company procedures.

Xerox Data Analyst/Technical support

  • Operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping, and quality control processes
  • Manages center in the absence of the center manager
  • Tier 2 Technical support on all printers
  • Reprogram, convert, and keep up with all updates on printer
  • Troubleshooting and monitor all machines on site
  • Install and repair any, equipment required
  • Also works remotely using provided equipment
  • Provided by employer
  • Government based job.

Birch Communications

  • Communicates with customers by phone to receive orders for installation of service, turn on, discontinue add, delete, move, or change service for customer and address billing or other service-related issues
  • Completes form indicating service requested; prepares change of address records and issues
  • Discontinuance orders
  • Solicits sale of new or additional service via inbound calls
  • Addresses complaints concerning customer billing problems or services rendered, resolving
  • The problem, when appropriate or escalates problem to proper authority for resolution
  • Opening, Status, Clearing and Closing of Trouble/MAC Tickets Ticket Coding Accuracy
  • Managing a workload from a queue
  • Notifies proper authority of complaints or service
  • Provides above average level of customer service to all customers (internal and external)
  • Hands-on experience support for applications and infrastructure, including e-mail, Microsoft
  • Office suite, Microsoft Windows O/S and associated desktop applications, and computer/network configuration issues.

Capital One

  • Ability to identify, resolve the customer’s reason for calling and managing the overall service needs
  • The expectation considers the general call type
  • Inquiry including but not limited to, account maintenance, fee waiver and escalation
  • Utilize all resources to resolve customer request empowerment, knowledge to problem solve, take ownership, make decisions, technical
  • Issues with credit card and offer solutions
  • Also, subjective sale offers
  • Enhancement services
  • Assist as Co-Captain of team to help with development of my peers.

Intuit Payment Solutions ACH Operations

  • Proficient in excel spreadsheets, PowerPoint, and Microsoft suites
  • Demonstrate strength and leadership roles
  • Proficient in ISO/UNIX and Crontabs for banking system
  • Organizing, planning, and conducting information technology audits
  • Appraise internal controls, operations and administrative functions related to Information Technology for effectiveness, adherence to bank policies and procedures and compliance with federal and state banking regulations.

Asurion Insurance Service ATAC Technical Support

  • Innovational Lab/ RMA Customer Satisfaction Specialist Skills:
  • Lead point of contact for escalated calls
  • Assist with duties that relates to the Handset Protection Product services related to activities to include credit& collections, (A/R), order entry, shipment delays, defective or damaged equipment, up selling additional products, upgrading contract renewal and customer complaints
  • Maintain a tracking mechanism (Trouble Ticket, QA, Issue Log, Call ID, Excel and Microsoft word) for highly escalated issues that require, customer satisfaction’s intervention for resolution.

Education

Bachelor of Science -

Strayer University
Memphis, TN
09-2022

GED -

Ga Technical College
Macon, GA
01-2004

Skills

  • Analyze
  • Approve and authorize claims
  • Clinical resources
  • Case management
  • Communication
  • Coordination
  • Investigation
  • Compliance
  • Client relationships
  • Payment research
  • Claim resolution
  • Coding
  • Documentation
  • Medical information analysis
  • Claims management
  • Customer service
  • Problem-solving
  • Data analysis
  • Technical support
  • Operations management
  • Troubleshooting
  • Remote work
  • Customer communication
  • Order management
  • Billing
  • Complaint resolution
  • Ticket management
  • Application support
  • Infrastructure support
  • Leadership
  • Excel spreadsheets
  • PowerPoint
  • Microsoft suites
  • Information technology audits
  • Internal controls
  • Customer satisfaction
  • Escalation management
  • Tracking mechanism
  • Time Management

Education - Current

2024, Bachelor of Information Technology, Criminal Justice

References

Kimberly Robinson, 678-55-4837, Sedgwick Director of Operations

References

References available upon request.

Timeline

Service Center Specialist

Sedgwick Promotion
06.2022 - 06.2023

Sr Disability Claim Examiner

Sedgwick ACT-Google Client
08.2020 - 06.2024

Xerox Data Analyst/Technical support

Birch Communications

Capital One

Intuit Payment Solutions ACH Operations

Asurion Insurance Service ATAC Technical Support

Bachelor of Science -

Strayer University

GED -

Ga Technical College

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Versie Simmons