Summary
Overview
Work History
Education
Skills
Timeline
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Vertistine Arrington

Nashville,North Carolina

Summary

I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative.

Overview

23
23
years of professional experience

Work History

Deli Manager

Harris Teeter
01.2019 - Current
  • Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in training and team orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with associates and customers.
  • Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
  • Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English
  • To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software.
  • Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle,
  • The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds, occasionally lift up to 60 pounds, and reach from 6-72 inches. Specific vision abilities required by this job include close vision, plus color and depth perception.


Cashier Server

Nashville Diner
04.2012 - 09.2019
  • Applied conversational abilities to connect with individuals from different backgrounds and better serve individual needs.
  • Cross-trained in Cashier and Server roles in order to provide skilled backup for team members.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Counted product stock to maintain inventory records.
  • Resolved issues regarding customer complaints and escalated worsening concerns to higher leadership for remediation.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answering questions and offering advice.
  • Increased sales 50% by suggesting specific purchases to customers.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Arranged updated promotional displays weekly.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Restocked stations with silverware, straws, napkins and condiments.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Answered phone calls to assist customers with questions and take orders.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Accurately handled over $500 of payments daily in cash and credit cards payments for $1,000 products.
  • Filled beverages and delivered food to customers.
  • Processed customer payments quickly and returned exact change and receipts.

Quality Assurance Analyst

Cummins Inc.
01.2010 - 12.2014
  • Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Explored new technologies and tools that quality assurance team could use for testing purposes.
  • Analyzed project requirements to find bugs and eliminate issues.
  • Conducted load tests to determine server operating parameters.
  • Chosen as main corporate office contact, answering questions and resolving issues from customers and vendors.
  • Created quality control tests to analyze data for process improvement initiatives.
  • Resolved issues promptly and resulting in better productivity and improved workflows.
  • Investigated performance to maintain employee adherence to quality and safety policies.
  • Constructed tools for auditing teams to complete compliance assessments.
  • Set and achieved product quality objectives while meeting product specifications.

Line Leader

Abbott Laboratories
03.2002 - 11.2013
  • Oversaw running of equipment, strictly adhering to all manufacturer safety protocols to alleviate possible injuries.
  • Inspected equipment for cleanliness following each shift.
  • Worked closely with leadership to ensure that each assignment was finished ahead of its deadline.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Successfully led production team implementing quality training and effective workflows.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Used measuring instruments such as calipers, gauges and micrometers to verify conformance of parts to stock lists or blueprints.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Performed visual inspections and finger-point checks to deliver quality parts.
  • Performed machine tool changes to keep line running at optimal performance.
  • Requested replacement supply of standard parts to expedite workflow.

Education

High School Diploma -

High School

Skills

  • Customer Service
  • Employee Supervision
  • Task Delegation
  • Inventory Management
  • Team direction

Timeline

Deli Manager

Harris Teeter
01.2019 - Current

Cashier Server

Nashville Diner
04.2012 - 09.2019

Quality Assurance Analyst

Cummins Inc.
01.2010 - 12.2014

Line Leader

Abbott Laboratories
03.2002 - 11.2013

High School Diploma -

High School

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Vertistine Arrington