Vertiz Howard
Manager/ Supervisor
Augusta,GA
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
Work History
Crowne Plaza Hotel
Greg Greenwalt
08.2022 - Current
- Created and managed accurate occupancy forecasts and budgets.
- Evaluated and promptly resolved lodging facility operational issues.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Implemented marketing and promotional initiatives to increase occupancy.
- Resolved service-related problems and documented actions in system.
- Developed and maintained positive relationships with guests for satisfaction.
- Worked flexible hours across night, weekend and holiday shifts.
Produce Associate
Sam's Club
05.2020 - 09.2021
- Recorded sales information on database to enable tracking history and maintain accurate records.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Assisted with weekly inventory counts.
- Collaborated with store management to align with objectives and provide quality produce.
- Coordinated with vendors to verify product availability and acquire best quality.
Delivery Manager
Howard's Upholstery
04.2000 - 04.2020
- Developed strategic growth plans to increase sales and deliveries across the Southeastern region.
- Reviewed established business practices and improved processes to reduce expenses.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Tracked production and quality control systems to proactively identify deficiencies.
- Collaborated with manufacturing and supply chain management.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Supervised delivery staff and general productivity.
Field Artillery Cannon Crewmember
United States Army
Fort Wainwright, AK
1996.08 - 1999.08
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Education
Associate of Applied Science - Business Administration And Management
Augusta Technical College
Augusta, GA 01.2023 - Current
High School Diploma -
Hephzibah High School
Hephzibah, GA06.1996
Skills
- Organization and Time Management
- MS Office
- Hotel Booking
- Hotel Management
- Hotel Accommodations
- Hotel Regulations
- Hotel Systems Troubleshooting
- Hotel Management Procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
" I don't deserve anything. Yet, I earn everything. "
" Hard work supersedes talent, seven days a week. "
Vertiz Howard, Jr
Timeline
Associate of Applied Science - Business Administration And Management
Augusta Technical College
01.2023 - Current
Crowne Plaza Hotel
Greg Greenwalt
08.2022 - Current
Produce Associate
Sam's Club
05.2020 - 09.2021
Delivery Manager
Howard's Upholstery
04.2000 - 04.2020
Field Artillery Cannon Crewmember
United States Army
1996.08 - 1999.08
High School Diploma -
Hephzibah High School
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