Vertrica Williams

• Maintained effective schedule balance between rest periods, active play, and instruction.
• Read stories, sang songs and facilitated creative play.
• Assisted in potty training and toilet hygiene.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Introduced children to educational games and activities to boost learning.

Call Center/At Home Agent, received and responded to incoming calls from callers requesting prayer and fulfilling order request for merchandise offered from different ministries.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Demonstrated strong problem-solving skills by resolving customer issues during first call.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Built positive relationships with customers by providing exceptional customer service.
• Provided timely feedback to management regarding customer inquiries and issues.
• Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
• Responded to customer calls and emails to answer questions about products and services.
• Addressed customer account discrepancies and concerns.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Demonstrated strong problem-solving skills by resolving customer issues during first call.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Built positive relationships with customers by providing exceptional customer service.
• Provided timely feedback to management regarding customer inquiries and issues.
• Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
• Responded to customer calls and emails to answer questions about products and services.
• Addressed customer account discrepancies and concerns.