Vertric L McQueen
Dallas,Texas
Summary
Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
PHC Supervisor
Altruist Home Care Solutions
10.2023 - Current
- Improved patient satisfaction by implementing efficient workflows and streamlining communication processes.
- Enhanced team performance by conducting regular evaluations, providing constructive feedback, and developing tailored training programs.
- Optimized resource allocation by analyzing patient needs and assigning staff members accordingly.
- Ensured timely completion of care plans for all patients through diligent monitoring and proactive follow-ups with providers.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed individual patient needs and preferences.
- Facilitated smooth transitions between healthcare settings for patients by establishing effective coordination protocols with external partners, such as hospitals and specialty clinics.
- Managed budgets responsibly while ensuring adequate staffing levels to meet the evolving needs of the patient population served.
- Maintained strict adherence to state regulations, industry standards, and organizational policies regarding patient care provision and documentation practices.
- Utilized HHA EXCHANGE, Quick books to adjust and monitor employee payroll, document sales and maintain budgets.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Enhanced productivity by implementing efficient time management strategies for team members.
- Developed and managed schedules for optimal resource allocation, maximizing overall efficiency.
Foster Care Provider
DFPS
08.2023 - Current
- Enhanced the well-being of foster children by providing a safe, nurturing environment and addressing emotional, social, and educational needs.
- Collaborated with caseworkers and support teams to ensure proper care for each individual child in the foster system.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Promoted healthy relationships among family members through effective communication practices and conflict resolution strategies.
- Assisted foster children with completing homework assignments and improving their overall academic performance.
- Provided transportation to school, appointments, extracurricular activities, and family visits as needed.
- Participated in ongoing training opportunities to stay current on best practices in foster care provision.
- Coordinated with therapists, counselors, and other professionals to create individualized plans for each child''s development.
Patient Care Assistant
Vision Home Health Care
01.2019 - 01.2024
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Medicaid Claim Specialist
Experis Manpowergroup
04.2023 - 05.2023
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
Customer Service Executive
State Farm
09.2018 - 04.2023
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Handled over 200 calls per day inbound and outbound
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Texas Works advisor
Texas HEALTH, HUMAN SERVICES COMMISSION
12.2014 - 08.2018
- Accurately determine eligibility for TANF, Food Stamps and/or Medicaid Programs
- Work involves interviewing clients, documenting information gathered, determining benefits, verifying case data, explaining program benefits and requirements
- Reviews eligibility of clients for ongoing services.
ES CLERK III
Texas HEALTH & HUMAN SERVICES COMMISSION
05.2014 - 12.2014
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Received and routed business correspondence to correct departments and staff members.
Personal Care Associate
Girling Healthcare
05.2006 - 07.2014
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
ESCROW ASSISTANT
FIRST AMERICAN TITLE
07.2012 - 09.2013
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
- Prepared estimated closing statements for buyer and seller.
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
ADJUSTER ASSISTANT
Pilot Catastrophe
08.2010 - 10.2012
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Analyzed information gathered by investigations to report findings and recommendations.
Education
Certificate of completion Accounting/Business Office Technology - Business Administration And Management
North Texas Job Corps
McKinney, TX01.2007
High School Diploma -
A+ Academy
Dallas, TX05.2004
Skills
- Insurance Practices
- Interdepartmental Collaboration
- Healthcare Operations
- Patient Education
- Credit Card Payment Processing
- Microsoft Excel
- Report Preparation
- Effective Customer Service
- Account Management
- Senior Leadership Support
- Customer Service Process Improvement
- Excellent Communication
- Analytical Thinking
- Flexible and Adaptable
- Quality Assurance
- Decision-Making
- Patient Care Coordination
- Team Management
- Healthcare Regulations
Timeline
PHC Supervisor
Altruist Home Care Solutions
10.2023 - Current
Foster Care Provider
DFPS
08.2023 - Current
Medicaid Claim Specialist
Experis Manpowergroup
04.2023 - 05.2023
Patient Care Assistant
Vision Home Health Care
01.2019 - 01.2024
Customer Service Executive
State Farm
09.2018 - 04.2023
Texas Works advisor
Texas HEALTH, HUMAN SERVICES COMMISSION
12.2014 - 08.2018
ES CLERK III
Texas HEALTH & HUMAN SERVICES COMMISSION
05.2014 - 12.2014
ESCROW ASSISTANT
FIRST AMERICAN TITLE
07.2012 - 09.2013
ADJUSTER ASSISTANT
Pilot Catastrophe
08.2010 - 10.2012
Personal Care Associate
Girling Healthcare
05.2006 - 07.2014
Certificate of completion Accounting/Business Office Technology - Business Administration And Management
North Texas Job Corps
High School Diploma -
A+ Academy
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