VERTWON UPSHAW

Situation: As an integral member of the Area Safety Committee (ASC), I was responsible for maintaining a safe work environment and promoting safety awareness among associates.

Task: Identify potential safety hazards, participate in Safety Gembas, and coach both new hires and tenured associates on correct working techniques.

Action:

• Conducted regular safety inspections, focusing on high-risk areas such as the CrossDock
• Participated in Safety Gembas to proactively identify and address potential hazards
• Provided coaching sessions to new hires and tenured associates on proper safety procedures
• During an inspection, identified a significant slip/trip/fall hazard involving load straps hanging inside trailers at the CrossDock
• Immediately reported the hazard to safety team and leadership
• Proposed a solution to have Trailer Dock Representatives (TDRs) or the associate unclipping the strap remove it from the trailer

Result:

• Leadership promptly implemented my suggested solution, significantly reducing the risk of accidents
• Improved overall safety awareness among associates through consistent coaching and hazard reporting
• Contributed to a safer work environment, potentially preventing injuries and maintaining operational efficiency

Here's a rewrite using the STAR method and incorporating Amazon's Leadership Principles:

Situation: As a versatile team member at an Amazon fulfillment center, I was tasked with supporting operational efficiency and customer satisfaction during peak periods and regular operations.

Task: Ensure customer promises are met, maintain effective communication across the site, and support leadership in various capacities.

Action:

• Collaborated closely with Operations Leadership to prioritize high-priority containers and packages, demonstrating Customer Obsession and Deliver Results.
• Utilized radio communication to bridge gaps in leadership coverage, showcasing Ownership and Earn Trust of leaders.
• Stepped up as Interim Process Assistant during Peak 2024, exemplifying Bias for Action and Learn and Be Curious.
• Mastered multiple roles including Problem Solve, TDR, and container loading, demonstrating Dive Deep and Insist on the Highest Standards.

Result:

• Contributed to breaking numerous site records for package processing volume and speed during Peak 2024, particularly with the Back Half team.
• Improved site-wide communication and operational efficiency through proactive use of radio and leadership support.
• Enhanced team flexibility and responsiveness by maintaining proficiency in various critical roles.
• Strengthened customer satisfaction by ensuring timely processing of high-priority items.

This experience demonstrates my commitment to Amazon's Leadership Principles, particularly Customer Obsession, Ownership, Deliver Results, and Learn and Be Curious, while showcasing my ability to adapt and excel in a fast-paced, customer-focused environment.

• As store manager I took on the duties of scheduling employees, ordering produce, also organizing and insuring store is clean an safe for all customers.
• Built employee knowledge with training and Coached employees on customer service and mentoring.
• Directed employee tasks and time management, Provided performance feedback and coaching to improving customer experiences.
• Used proven customer engagement techniques to Highlighted sale items and promotions with proper signage and displays.
• Achieved high per customer sales to meet company expectations.
• Held employees accountable and corrected issues to achieve high standards.
• Set prices and credit terms for goods and services, based on forecasts of customer demand.

• Cut various foods, such as fruits and vegetables, to prepare for cooking and serving.
• Prepared variety of foods, such as meats, vegetables and desserts according to customers' orders, supervisors' instructions and approved procedures.
• Mixed ingredients for green salads, molded fruit salads, vegetable salads and pasta salads.
• Used manual and electric appliances to clean, peel, slice and trim foods.
• Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
• Portioned and wrapped food or placed directly on plates for service to patrons.
• Received and stored food supplies, equipment and utensils in refrigerators, cupboards and other storage areas.
• Assisted cooks and kitchen staff with various tasks as needed and provided cooks with needed items.
• Made special dressings and sauces as condiments for sandwiches.
• Butchered and cleaned fowl, fish, poultry and shellfish to prepare for cooking or serving.
• Kept records of quantities of food used.
• Operated cash register, handle money and give correct change.

• Scanned carton labels and shelf stickers to reconcile items on hand with inventory records.
• Sorted pallets and containers and transported items to sales floor for stocking.
• Communicated with vendors and delivery drivers to facilitate warehouse operations.
• Matched part numbers to inventory locations and transported products to correct warehouse locations.
• Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
• Supported merchandising efforts by spot-checking and facing shelves in assigned departments.
• Built product displays to attract attention to sale and promotional items.
• Took inventory of merchandise to identify items needing reordering or replenishment.