Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
AssistantManager

Verushka Agostini

Miramar,FL

Summary

Dynamic retail professional with extensive experience at Ann Taylor, excelling in customer service and team leadership. Proven track record in driving sales growth and implementing effective training programs. Skilled in operations management and strategic planning, fostering a collaborative environment that enhances employee performance and customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Ann Taylor
01.2024 - Current
  • Assisted in coordinating daily operational tasks to ensure smooth workflow.
  • Supported team members in achieving departmental goals and objectives.
  • Learned to utilize project management software for effective task tracking.
  • Adapted to new processes quickly, contributing to team efficiency.
  • Collaborated with colleagues to identify opportunities for process improvements.
  • Engaged in training sessions to enhance skills and knowledge of company policies.
  • Contributed to maintaining a positive team environment through open communication.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.

Store Manager

Pandora Jewelry
07.2022 - 12.2023
  • Managed daily store operations, ensuring optimal inventory levels and product availability.
  • Trained and supervised staff on customer service best practices and sales techniques.
  • Analyzed sales data to identify trends, adjusting merchandise displays accordingly.
  • Implemented loss prevention strategies, reducing shrinkage through staff awareness and training.
  • Coordinated scheduling and payroll processes to maintain staffing efficiency.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Assistant Manager

White House Black Market
07.2019 - 07.2022
  • Provided administrative support, including scheduling meetings and managing communications.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Implemented staff training programs to elevate service standards and knowledge.

Assistant Manager, Customer Service

Tory Burch
05.2017 - 05.2019
  • Developed and implemented training programs for new hires, fostering a culture of continuous improvement.
  • Facilitated regular team meetings to encourage knowledge sharing and promote a collaborative work environment.
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Developed strong relationships with clients, leading to increased repeat business and loyalty.
  • Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
  • Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
  • Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.

Education

Associate of Arts - Business Administration

Broward College

Skills

  • Cash Management
  • Customer relations
  • Team leadership
  • Decision-making
  • Problem-solving
  • Staff training and development
  • Strategic planning
  • Operations management
  • Sales growth
  • Goal setting

Accomplishments

    Fluent in both English and Spanish

Certification

  • Merchandising Certification
  • Workforce Training
  • Loss Prevention Training
  • Disruptive Customer Training

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Ann Taylor
01.2024 - Current

Store Manager

Pandora Jewelry
07.2022 - 12.2023

Assistant Manager

White House Black Market
07.2019 - 07.2022

Assistant Manager, Customer Service

Tory Burch
05.2017 - 05.2019

Associate of Arts - Business Administration

Broward College

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Verushka Agostini