Veryleen Pier
Cohoes,NY
Summary
Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritizing skills.
Overview
17
17
years of professional experience
Work History
Insurance Authorization Specialist 2
Albany Medical Center Hospital
08.2022 - Current
- Checked documentation for accuracy and validity on specific insurance website.
- Carried out administrative tasks by communicating with patients.
- Verified patient information by reviewing existing information on file.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits and obtaining prior authorization.
Assistant Operations Manager
Ophthalmic Consultants Of The Capital Region
12.2018 - 06.2022
- Assisted manager with planning of routine operations and special projects.
- Scheduled/followed up on appointments, collected and maintained payments, and maintained patient files for approximately 120 patients daily.
- Educated operations team on best practices, company policies and service excellence standards.
- Manage 9 line system to handle hundreds incoming calls per day.
- Encouraged collaboration between team members to help achieve performance goals.
- Supervised operations team to support operational excellence and excellent customer service.
Front Desk Supervisor
Adirondack Radiology Associates
01.2017 - 11.2018
- Supervise front office staff to maintain daily operations
- Work with marketing staff to build relationships
- Work with corporate office to maintain NY State Guidelines for MRI
- Obtained MRI prior authorization.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Medical Office Manager
Capital Region Upright MRI
06.2010 - 01.2017
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Skillfully maintained facility goals, objectives, standards of performance, policies and procedures.
- Oversee Staffing/ Training.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Built relationships with physicians to create steady referral pipeline.
- Maintain daily operations of equipment.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Oversee staff of 5 receptionists, 3 MRI tech's, 3 Nurses.
Receptionist
Capital Region Upright Mri
07.2008 - 04.2010
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Skillfully maintained facility goals, objectives, standards of performance, policies and procedures.
- Oversee Staffing/ Training.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Built relationships with physicians to create steady referral pipeline.
- Maintain daily operations of equipment.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Oversee staff of 5 receptionists, 3 MRI tech's, 3 Nurses.
Education
Associate of Science - Medical Office Management
Bryant And Stratton College
Albany, NYHigh School Diploma - undefined
Troy High School
Troy, NY1990
Skills
- Healthcare billing proficient
- Multi-tasking/Prioritizing
- Organized and efficient
- Problem solving/decision making
- Staff management
- Records Management
- Medical Terminology
- Hippa Compliance
- Training and mentoring
Volunteer US Army
I spent sixteen years volunteering for the US Army Family Readiness Group.
I acted as liaison for US Army families during deployment's to Iraq and Afghanistan. I received recognition from the 173rd Airborne Brigade for dedication to unit families, including a US Army Commendation for Service.
Timeline
Insurance Authorization Specialist 2
Albany Medical Center Hospital
08.2022 - Current
Assistant Operations Manager
Ophthalmic Consultants Of The Capital Region
12.2018 - 06.2022
Front Desk Supervisor
Adirondack Radiology Associates
01.2017 - 11.2018
Medical Office Manager
Capital Region Upright MRI
06.2010 - 01.2017
Receptionist
Capital Region Upright Mri
07.2008 - 04.2010
High School Diploma - undefined
Troy High School
Associate of Science - Medical Office Management
Bryant And Stratton College
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