Veschion McDonald

As a Front Office Receptionist, I have experience managing the front desk of an organization. Am usually the first point of contact for customers and visitors. I perform various administrative tasks, such as answering phone calls, greeting visitors, and scheduling appointments. My education in Human Resources Law and Management, has equipped me with the skills to manage a human resources front desk, in a variety of settings. I also have experience as a Front Office Receptionist, which has given me experience in managing the front desk of an organization and performing various administrative tasks. I have experience with heavy phones and lots of administrative duties, which has given you the ability to multitask and work well under pressure.

As a Front Office Receptionist with a college education and experience answering multiple phone lines, you have developed a range of skills that can be valuable to potential employers. Here are some my accomplishments that you might consider highlighting on your resume:

• Improved customer satisfaction
• Increased efficiency
• Managed complex schedules
• Handled difficult situations
• Trained new employees

Certified Front Desk Representative (CFDR)

• The Customer Service Survival Kit: This book by Richard S. Gallagher provides practical tips for delivering excellent customer service.
• How to Win Friends and Influence People: This classic book by Dale Carnegie provides advice on how to build strong relationships and communicate effectively.
• The Receptionist’s Handbook: This book by Holly Caplan provides guidance on how to manage the front desk of an organization and perform various administrative tasks.