Veselin Velikov
Lebanon,Maine
Summary
Highly proactive manager with 10 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Seacoast Pizza And Pasta LLC
11.2019 - Current
- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Managed staff scheduling and training, optimizing team performance and efficiency.
- Implemented cost control measures, reducing waste and maximizing profitability.
- Streamlined kitchen processes, enhancing workflow efficiency and food preparation times.
- Conducted regular inventory assessments, maintaining optimal stock levels and minimizing shortages.
- Correctly calculated inventory and ordered appropriate supplies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Assistant Restaurant Manager
Seacost Pizza And Pasta LLC
02.2016 - 10.2019
- Supervised daily restaurant operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices in food preparation and safety protocols.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed scheduling solutions to ensure adequate staffing during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction rates and loyalty.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved restaurant's online rating by responding promptly to customer feedback on various platforms.
Vice President of External Relations
AIESEC Bulgaria
05.2013 - 10.2013
- Met with current partners to ensure the ongoing, successful relationship.
- Met with new potential partners to introduce what AIESEC is as a student organization, and what the organization can offer that would benefit their business.
- Led cross-functional teams to develop and implement strategic initiatives.
- Directed operational planning, enhancing the overall organization's efficiency and performance.
- Oversaw budget management, ensuring alignment with organizational goals and objectives.
- Led strategic initiatives to enhance community engagement and partnerships.
- Developed and implemented external communication strategies to elevate brand visibility.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Formulated and executed strategic initiatives to improve product offerings.
- Managed and maintained AIESEC's CRM system.
- Managed financial, operational and human resources to optimize business performance.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Represented organization at industry conferences and events.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Provided strong leadership to enhance team productivity and morale.
External Relations Team Leader
AIESEC Bulgaria
12.2012 - 04.2013
- Led team initiatives to enhance member engagement and recruitment strategies.
- Managed market research and analysis.
- Maintaining AIESEC's CRM database with new potential partners.
- Managed over 20 phone calls and emails with current partners and potential ones.
- Scheduling meetings with new partners to extend AIESEC's partnership network.
- Streamlined communication processes among teams to improve operational efficiency.
- Implemented feedback mechanisms to assess project success and member satisfaction.
- Analyzed program outcomes to identify areas for improvement and strategic adjustments.
- Mentored junior leaders, cultivating leadership skills and promoting professional development.
Business Development Team Member
AIESEC Bulgaria
04.2012 - 12.2012
- Facilitated team collaboration to achieve operational goals and enhance project outcomes.
- Coordinated logistics for events, ensuring smooth execution and participant satisfaction.
- Supported recruitment efforts by engaging potential candidates and conducting interviews.
- Implemented training programs for new members, fostering skill development and integration.
- Analyzed project feedback to identify areas for improvement and optimize processes.
- Learned all required tasks quickly to maximize performance.
- Developed strategic partnerships with local organizations to expand AIESEC's outreach initiatives.
Education
Associate of Science - Computer Science
York County Community College
Wells, ME05-2019
Bachelor of Science - Business Informatics
D.A. Tsenov Academy of Economics
Svishtov, Bulgaria04-2015
Skills
- Restaurant management
- Employee training
- Budget management
- Customer engagement
- Effective strategic planning
- CRM system administration
- Proposal development
- Client relationship management
- Effective external communication
- Project coordination
- Efficiency enhancement
- Strategic decision-making
Languages
Bulgarian
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Manager
Seacoast Pizza And Pasta LLC
11.2019 - Current
Assistant Restaurant Manager
Seacost Pizza And Pasta LLC
02.2016 - 10.2019
Vice President of External Relations
AIESEC Bulgaria
05.2013 - 10.2013
External Relations Team Leader
AIESEC Bulgaria
12.2012 - 04.2013
Business Development Team Member
AIESEC Bulgaria
04.2012 - 12.2012
Associate of Science - Computer Science
York County Community College
Bachelor of Science - Business Informatics
D.A. Tsenov Academy of Economics