VESHA MANNING
Cedar Hill,Tx
Summary
To further my career opportunities
Professional with strong background in guest services and hospitality. Skilled in managing front desk operations, handling guest inquiries, and providing exceptional customer service. Known for effective collaboration, adaptability, and delivering results in fast-paced environment. Expertise in problem-solving, communication, and maintaining welcoming atmosphere.
Overview
16
16
years of professional experience
Work History
Front Desk Concierge
Stratton Amenities
08.2023 - Current
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
- Collaborated effectively with team members to maintain smooth operations during peak hours or high occupancy periods.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests upon arrival by providing warm welcome.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
Driver
Uber
05.2018 - Current
- Transported customers to and from their destinations
- Delivered meals to customers
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Appointment Planner/Team Lead
Certified Payment Processing
11.2009 - Current
- Set and scheduled appointments with business owners
- Educated and trained others on how to produce appointments efficiently
- Prepared reports and presentations to communicate findings and recommendations to decision-makers.
- Achieved significant cost savings by renegotiating contracts with suppliers, leveraging market research and negotiation skills.
Disassembly
Express Pros
09.2008 - 09.2009
- Prepared products, equipment, and trailers for shipment and utilization
Education
Nursing
University of Texas at Arlington
01.2000
Nursing
El Centro Community College
01.1998
Skills
- Team player attitude
- Conflict Resolution
- Transportation Coordination
- Exceptional communication
- Guest Relations
- Concierge services knowledge
- Strong multitasking
- Customer Service
- Training and mentoring
- Housekeeping collaboration
- Hospitality services
- Mail and packages
- Front Office Support
- Listening Skills
References
Available upon request
Timeline
Front Desk Concierge
Stratton Amenities
08.2023 - Current
Driver
Uber
05.2018 - Current
Appointment Planner/Team Lead
Certified Payment Processing
11.2009 - Current
Disassembly
Express Pros
09.2008 - 09.2009
Nursing
University of Texas at Arlington
Nursing
El Centro Community College
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