Vesna Gagic
Valparaiso,IN
Summary
Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
The Room Place
03.2017 - Current
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Logged call information and solutions provided into internal database.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Communicated with customers to assess and address individual needs, providing timely and quality support via Storis systems.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Office Manager
Milo Transportation
01.2014 - 03.2017
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service
Walmart
05.2005 - 01.2014
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Coordinated customer service team projects, achieving successful on-time completion.
Education
Cosmetology - Cosmetology Education
Don Roberts Beauty School
Valparaiso, IN06.2006
High School Diploma -
Hobart High School
Hobart, IN06.1999
Skills
- Billing Data Verification
- Benefits Verifications
- CPT Code Modifiers
- Claims Review
- Insurance Authorizations
- Medical Claims Submission
- HIPAA Compliance
- Medicare and Medicaid Processes
- Insurance Collections
- ICD-9
- CMS-1500 Billing Forms
- Healthcare Terminology
- Reimbursements
- Electronic Health Record Software
Certification
- Certified Medical Billing Professional, National Academy for Healthcare Administration Education and Certification - July 2023
Timeline
Customer Relations Specialist
The Room Place
03.2017 - Current
Office Manager
Milo Transportation
01.2014 - 03.2017
Customer Service
Walmart
05.2005 - 01.2014
Cosmetology - Cosmetology Education
Don Roberts Beauty School
High School Diploma -
Hobart High School
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