Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Vesna Vilotic

Vesna Vilotic

Belgrade

Summary

I am an individual who has a strong sense of responsibility and accountability while working with people and teams. I have an exceptional experience in leading teams, delivering results and exceeding expectations.

Also, confidently handling work under pressure.

Excellent communication and listening skills, adaptability and willingness to learn.

My goal is to build on my experience and contribute meaningfully to the overall success and growth of the company I work for.


Overview

24
24
years of professional experience

Work History

Airport Services Duty Supervisor

Qatar Airways
09.2022 - Current


  • Supervising and controlling flight handling activities in order to achieve on time performance and high service standard.
  • Overseeing team and service provider performance. Applying highest quality, safety and security standards.
  • Enhanced customer experience by addressing and resolving complaints promptly and professionally.
  • Managing back office processes, including finance and logistics.
  • Conducting trainings - licensed trainer for GRAETER, ALTEA CM/CMS, CHC.

Ground Handling Supervisor

Belgrade Airport
01.2006 - 05.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Passenger Check in and Baggage Registration Agent

Belgrade Airport
04.2000 - 01.2006
  • Passenger and baggage registration at check in and transfer desk, boarding control agent.
  • Controlling travel regulations regarding passports, visas and customs


Education

High School Diploma -

IX Belgrade Gymnasium
Belgrade
06.1998

Skills

  • Decision-making capabilities
  • Operational Efficiency
  • Staff Training and Development
  • Employee Relations

Languages

Serbian
Native language
English
Proficient
C2
French
Elementary
A2

Timeline

Airport Services Duty Supervisor

Qatar Airways
09.2022 - Current

Ground Handling Supervisor

Belgrade Airport
01.2006 - 05.2021

Passenger Check in and Baggage Registration Agent

Belgrade Airport
04.2000 - 01.2006

High School Diploma -

IX Belgrade Gymnasium

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Vesna Vilotic