Vessy Mifsud
Fallon,NV
Summary
Hardworking administrative professional with experience providing efficient office support. Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office automation procedures with solid external and internal communication skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Operations Clerk
Child And Youth Program NAS Fallon
06.2020 - Current
- I operate office automation equipment to include, copiers, personal computers, scanners, and facsimile machines daily.
- I use word processing software to create, edit, and manipulate correspondence, reports, and various program documents.
- I am responsible for scheduling conference rooms, classrooms and auditoriums for any CYP involvement meeting.
- Coordinated and scheduled meetings and appointments.
- I type variety of business letters, memoranda, directives, narrative, reports and endorsement and forms.
- I perform a variety of record keeping functions in support of organization programs and projects.
- I provided clerical support function to company employees by copying, faxing, and filing documents.
- I receive phone calls and greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance or furnish information request daily.
- I initiate and prepare requests for supplies and services for the cognizant departments.
- I track receipt of supplies and services ensuring 100 percent accountability and all receipts are properly maintained and documented.
- I provide front desk coverage, logs children in and out of the facility, and informs and answers questions regarding programs and services, patron financial obligations, events,
policies and procedures.
Front Desk Lead
Navy Gateway Inns & Suites NAS Fallon
06.2018 - 06.2020
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Served as corporate liaison for finance, IT and marketing departments.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Front Desk Associate
Navy Gateway Inns & Suites NASNI
05.2015 - 05.2019
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
- Created and maintained detailed records of all office activities.
- Purchased and maintained office supplies.
Education
Bachelor of Arts - Development Communication
Ateneo De Naga University
Philippines04.2004
Skills
- Clerical Support Function
- Office Automation
- Operations & Information Management
- Records Management Systems
- Correspondence
- Personnel Scheduling
- Administrative Duties
- Purchase Orders
Timeline
Operations Clerk
Child And Youth Program NAS Fallon
06.2020 - Current
Front Desk Lead
Navy Gateway Inns & Suites NAS Fallon
06.2018 - 06.2020
Front Desk Associate
Navy Gateway Inns & Suites NASNI
05.2015 - 05.2019
Bachelor of Arts - Development Communication
Ateneo De Naga University
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