Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vesta Wise

Corsicana,TX

Summary

Customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.

Overview

18
18
years of professional experience

Work History

Special Education Paraprofessional

Corsicana ISD
Corsicana , TX
08.2022 - 05.2025
  • Developed lesson plans for small groups or individual students that focused on academic, behavioral, and social goals established in IEPs.
  • Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
  • Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
  • Motivated students to achieve academic success while fostering an environment of respect and acceptance.
  • Facilitated communication between home and school by providing information about student progress and activities at school.

Child Nutrition

Corsicana ISD
Corsicana , TX
11.2019 - 08.2022
  • Developed positive working relationships with co-workers through effective communication skills.
  • Ensured compliance with applicable health, safety and sanitation regulations.
  • Performed cashier duties including counting money, giving change and processing payments.
  • Provided excellent customer service to students, faculty, and staff members.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Customer Service Representative

Kohls Customer Service Operation Center
San Antonio, TX
07.2010 - 05.2019
  • Facilitated customer service by promptly answering inbound calls.
  • Maintained comprehensive records of customer interactions and transactions for future reference.
  • Resolved complex issues by collaborating with departments to meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Identified improvement opportunities in customer service processes and proposed actionable changes.
  • Informed customers about billing procedures, processed payments, and assisted with payment setups.
  • Provided accurate information regarding products and services in response to customer inquiries.
  • Developed strong customer relationships through personalized assistance and support.

Lead Cashier

Russell Stover Chocolates Store
Corsicana, TX
05.2007 - 05.2010
  • Assisted with training new cashiers in departmental operations and procedures.
  • Handled escalated customer service issues professionally and courteously.
  • Addressed customer complaints promptly while remaining professional in challenging situations.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Answered customer questions and provided store information.
  • Greeted customers promptly and responded to questions.

Education

GED -

Navarro College
Corsicana, TX
06-2006

Some College (No Degree) - Business Administration

Navarro College
Corsicana, TX

Skills

  • Call center experience
  • Positive and professional
  • Conflict resolution
  • Attention to detail
  • Effective communication
  • Data entry
  • Decision-making
  • Empathy and patience
  • Multitasking and organization
  • Problem solving
  • Critical thinking
  • Call center operations

References

References available upon request.

Timeline

Special Education Paraprofessional

Corsicana ISD
08.2022 - 05.2025

Child Nutrition

Corsicana ISD
11.2019 - 08.2022

Customer Service Representative

Kohls Customer Service Operation Center
07.2010 - 05.2019

Lead Cashier

Russell Stover Chocolates Store
05.2007 - 05.2010

GED -

Navarro College

Some College (No Degree) - Business Administration

Navarro College

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