Veta Lane
Slaty Fork,WV
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
13
13
years of professional experience
Work History
Office Manager/Vacation Rental Property Manager
Mountain Valley Realty
SLATY FORK, United States
03.2018 - 08.2022
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Communicated effectively with owners, residents and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Promoted positive company and owner relationships through proactive attention to concerns.
Office Manager/FOH Manager
Snowdog LLC
Snowshoe, WV
10.2012 - 05.2017
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Sourced vendors for special project needs and negotiated contracts.
- Updated reports, managed accounts and generated reports for company database
- Developed standard operating procedures for all administrative employees.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Managed office operations while scheduling appointments for department managers
- Coached new hires on company processes while managing employees to achieve maximum production
- Sourced vendors for special project needs and negotiated contracts
- Maintained computer and physical filing systems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Compared vendor prices and negotiated for optimal savings
Office Manager
Ember
Snowshoe, WV
02.2008 - 06.2010
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Maintained store equipment, printers and fax machines
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Retail Manager/Office Manager
Why Not Shop
SLATY FORK, United States
05.2005 - 01.2007
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Organized meetings for up to 15 staff members to discuss upcoming promotions, key strategies and tasks.
- Reviewed reports of cash and operations to effectively control store inventory.
Education
High School Diploma -
Saugus High School
Saugus CA05.1989
Skills
- Deposits Management
- Insurance Coordination
- Operating Cost Tracking
- Special Events
- Rental Management
- Dispute Handling
- Maintenance Oversight
- Tenant and Owner Liaising
- Disturbance Handling
- Complaints Investigation
- Monthly Fee and Payment Collection
- Tenant Relations
- Marketing Brochures
- Repair Planning
- Administrative Leadership
- Inventory Control
- Active Listening
- Property Showing
- Vacancy Marketing
- Customer Relations
painting and upcycling old furniture
I am creative person. I enjoy colors and like to use them to express myself.
Timeline
Office Manager/Vacation Rental Property Manager
Mountain Valley Realty
03.2018 - 08.2022
Office Manager/FOH Manager
Snowdog LLC
10.2012 - 05.2017
Office Manager
Ember
02.2008 - 06.2010
Retail Manager/Office Manager
Why Not Shop
05.2005 - 01.2007
High School Diploma -
Saugus High School
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