Veta Pennywell
Arlington,TX
Summary
Professional duties and experience previous as well as current. Objective I DESIRE A CHALLENGING POSITION WITH A PROGRESSIVE ORGANIZATION IN WHICH I CAN DISPLAY MY EXCELLENT CUSTOMER SERVICE, SALES, NEGOTIATING SKILLS, AND MY EXTENSIVE ADMINISTRATIVE CAPABILITIES, WHILE ENHANCING COMPANY GROWTH AND PROFIT.
Unemployed 1/8/15 – Present Retired, and searching for that perfect employment opportunity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Tariff Representative
American Airlines
03.2013 - 01.2015
- Primary duties involve assigning accurate billing values to other airline tickets honored by AA and/or auditing the values billed by other airlines using passenger tariff and industry (IATA and ACH) settlement rules
- Additional duties include special projects as assigned
- Working knowledge of SABRE, EXCEL, WORD, Outlook, and IMS
EXECUTIVE SECRETARY
AIRPORT AUTOMATION/ REVENUE PLANNING TECHNOLOGY
05.2011 - 03.2013
- Handled confidential information in professional manner.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
STAFF ASSISTANT
FAMILY LEAVE, AA Medical
09.2006 - 05.2011
- Maintain and administer the Clerical Medical portion of the FMLA Program
- Processing the receipt and data entry into WEMIS, large volumes of FMLA Certification Forms on a daily basis
- Maintain FMLA Email Distribution
- Develop and maintain Excel Spreadsheets
- Maintain large volume of email communication
- Enter and update the IOD FMLA list on a weekly basis.
STAFF SUPPORT
AMERICAN AIRLINES /DFW MATERIALS SUPPLY
08.2004 - 09.2006
- Perform a wide variety of office duties for 5 management/specialist personnel including, but not limited to AutoTA, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering office supplies through SmAArtbuy, updating manuals, arranging travel and hotel accommodations, preparing weekly, monthly, quarterly, and annual reports from automated databases
- Responsible for daily manning exceptions, AutoTA for supervisors as well as AutoTa for TWU Stock Clerks, lost time records, and overtime reports
- Process all PTR’s in the Shaarp System for.
STAFF ASSISTANT
AMERICAN AIRLINES CORPORATE CONTRACTS
10.2002 - 11.2004
- Processing Corporate Contracts received from outside sales representatives
- Filing, typing, data entry, creating and updating stars, updating information in Excel, Access, Word, and IMS
- Given the additional duty of working in American Express database to ensure all contracts were loaded correctly
- Ad-Hoc projects for management including assisting in the hiring process for Corporate Travel Programs department
AUTOTA/STAFF ASSISTANT
AMERICAN AIRLINES SRO
06.2000 - 10.2002
- Input schedules and deviations into Automated Time and Attendance
- Resolve paycheck discrepancies
- Process payroll authorizations for active and inactive employees
- Distribute paychecks
- Meeting major deadlines
- Working along side operations and work schedule to determine the reason/s/ for any deviations.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Offered technical support and troubleshot issues to enhance office productivity.
SOFTWARE SPECIALIST
SABRE
05.1998 - 06.2000
- SABRE INFORMATION TECHNOLOGY
- Provide telephone customer service related to Sabre information and functional entries covering a very broad range of applications in an extremely high paced environment, i.e., ticket exchanges, phase IV's, MCO's, pricing problems, and invoicing
- Assimilate and interpret large amounts of technical information
- Receive, investigate, document and resolve trouble calls
- Record data on each call
- Tested troubleshooting methods and documented resolutions
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Tested functional compliance of company products.
STAFF REPRESENTATIVE
AMERICAN AIRLINES TKT Delivery
03.1997 - 05.1998
- Obtain credit card and address verification by contacting various financial institutions which mainly served as fraud prevention
- Made outbound calls to; as well as receiving inbound calls from customers so as to verify important information.
SALES AND SERVICE REPRESENTATIVE
AMERICAN AIRLINES
02.1994 - 03.1997
- Selling domestic airline tickets by answering incoming calls
- Applying sales techniques while providing schedules, fare and flight information.
- Trained and mentored new sales representatives.
- Delivered prompt service to prioritize customer needs.
Education
N/A - Business
University OF TEXAS
Arlington, TXN/A - Business
ANGELINA COLLEGE
LUFKIN, TXSkills
- I am a very fast learner I welcome a challenge and I am flexible I exude a high level of professionalism, friendliness, and composure when dealing with customers, including the ability to interpret, and resolve customer needs I have wonderful organizational skills and I am a people person
Additional Information
- AWARDS RECEIVED: , 1994 and 1995 Received Quality Sales Representative Awards - American Airlines. 1998-2000 Received multiple Customer Service Excellence Awards - Sabre. 2000-2002 Received multiple Above and Beyond Awards – American Airlines.
Timeline
Tariff Representative
American Airlines
03.2013 - 01.2015
EXECUTIVE SECRETARY
AIRPORT AUTOMATION/ REVENUE PLANNING TECHNOLOGY
05.2011 - 03.2013
STAFF ASSISTANT
FAMILY LEAVE, AA Medical
09.2006 - 05.2011
STAFF SUPPORT
AMERICAN AIRLINES /DFW MATERIALS SUPPLY
08.2004 - 09.2006
STAFF ASSISTANT
AMERICAN AIRLINES CORPORATE CONTRACTS
10.2002 - 11.2004
AUTOTA/STAFF ASSISTANT
AMERICAN AIRLINES SRO
06.2000 - 10.2002
SOFTWARE SPECIALIST
SABRE
05.1998 - 06.2000
STAFF REPRESENTATIVE
AMERICAN AIRLINES TKT Delivery
03.1997 - 05.1998
SALES AND SERVICE REPRESENTATIVE
AMERICAN AIRLINES
02.1994 - 03.1997
N/A - Business
University OF TEXAS
N/A - Business
ANGELINA COLLEGE
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