Veta G. Kelley
Chicago,IL
Summary
Knowledgeable medical office professional with strong background in clinical environments, advanced EHR skills and Medical Assistant Certification. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Clinical Experience
Chamberlain University College of Nursing
CHICAGO, USA
01.2023 - 08.2024
- Fundamentals -Presence Saint Francis Hospital - 40 hours
- Adult Health I & II - Rush Oak Park Medical Center - 168 hours
- Pediatrics - Ann & Robert H. Lurie Children's Hospital of Chicago - 48 hours
- Complex Adult Health - West Suburban Medical Center - 48 hours
- Mental Health - Humboldt Park Health Hospital - 48 hours
- Maternal-Child - Advocate Trinity Hospital - 48 hrs
- Community Health - The Admiral at the Lake - 56 hours
- Community Service - Michelle Clark Academic Prep Magnet School - 24 hours
- Collaborative Healthcare - Ascension Saint Joseph -Chicago - 96 hours
- Capstone - Ascension Sain Joseph - Chicago - 48 hours
Certified Medical Assistant
University of Illinois at Chicago
1801 W. Taylor Street, Suite 1C, Chicago, Il 60612
01.2020 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Administered basic test for healthcare provider such as, Accu-check, A1c, and Diabetes Retinopathy screening using AI equipment.
- Uploading of patient accu-check monitoring data, insulin pump data, and helping trouble should patient's blood glucose sensors.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Perform and document quality control tests on equipment as appropriate.
- Check patients in and out, requisitions charts/studies, register patients and activates accounts according to hospital procedures.
- Perform fall precautions with all patients at risk for falls.
- maintains patient care environment in compliance with safety and infection control requirements including but not limited to ordering, stocking, and monitoring usage of linen, forms and supplies: disposal of soiled, and used patient care supplies.
- Maintained patient confidentiality according to HIPPA and patient privacy rights.
- Transport or accompanies patients as directed.
- Performed vital signs and accu-check on patient in a Rapid Response call with nursing staff.
- Collect credit card payments from patients for co-payments.
- Respond to patient inquiries (both in person or by telephone) and relays information to the appropriate clinical staff based on the nature of the inquiry.
Certified Medical Assistant
University of Illinois At Chicago
Chicago, USA
05.2007 - 05.2018
- I have 19 and a half years working for UI Health
- I worked in Outpatient Surgery at the front desk
- Therefore, I would greet Patients as they arrived for their appointments
- I answered phones calls and helped resolve patients issues or complaints
- I verified patient demographics, ID and insurance information
- I obtained referrals and pre-certifications for procedures
- I had taken the leadership role on the desk to help our the clinic provide excellent customer service
- I have assisted in minor surgeries, set up for procedures as well as ordered the supplies
- I have done Billing and used ICD-10 and helped with coding patients treatments
- I was the Super user for the hospitals Cerner, Powerchart and Interpreting Video systems
- I have done patients, vitals and obtain specimen from patients for testing
- I was a surgical coordinator for Colorectal Surgery which included: patients' procedures diagnostic test, pre-operative visits and after care for patients
- I was part of the team that helped Ambulatory and Guest Experience office with smoother continuity of care for patients
- Maintained EHR and followed HIPPA
- I followed the UI CARE standards as an employee for proper patient care
- I worked well with others and followed instructions written or oral
Certified Medical Assistant
University Of Illinois At Chicago
Chicago, USA
05.1997 - 05.2005
- Performed Clinical and administrative duties: took vitals, ordered and stocked supplies, performed on-site lab testing, assisted in exams which included: pelvic, endoscopic, rectal and other routine exams
- Scheduled patient appointments, answered phones, triage front desk urgent patient care and needs
- Gave patient education on treatment, nutrition, health maintenance, injections and medication
- Used EHR to enter patients' vitals, pain score or medications given during visit
- Worked well with coworkers doctors, nurses and staff
- Provided customers with excellent customer service
Education
Bachelor of Science - Nursing
Chamberlain University - College of Nursing
Chicago, IL09-2024
Associate of Applied Science - Medical Assisting
Robert Morris University
Chicago, ILSkills
- Hands-on clinical instruction
- Teamwork and Collaboration
- CPR and BLS certified
- Conflict resolution
- Computerized charting specialist
- Attention to Detail
- Accountability
- Excellent Communication
- Time Management
- Patient Assessments
- HIPAA Compliance
- Specimens collection and processing
Certification
- Registered Nurse License (RN) - State Board of Nursing.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Clinical Experience
Chamberlain University College of Nursing
01.2023 - 08.2024
Certified Medical Assistant
University of Illinois at Chicago
01.2020 - Current
Certified Medical Assistant
University of Illinois At Chicago
05.2007 - 05.2018
Certified Medical Assistant
University Of Illinois At Chicago
05.1997 - 05.2005
Bachelor of Science - Nursing
Chamberlain University - College of Nursing
Associate of Applied Science - Medical Assisting
Robert Morris University