Summary
Overview
Work History
Education
Skills
Awarded Contributing
Languages
Timeline
Generic

Vevelyn Vazquez Vazquez

TUCSON,AZ

Summary

Dynamic customer service professional with proven success at AAFES, excelling in problem-solving and attention to detail. Recognized for enhancing customer satisfaction through effective communication and empathy. Skilled in point of sale systems, consistently achieving high accuracy in transactions while fostering a positive shopping experience. Committed to teamwork and operational excellence.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

AAFES
07.2023 - Current


  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Worked flexible schedule to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Reconciled cash drawer at end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Store Associate

AAFES
02.2021 - 08.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Food Service Worker

Subway
01.2019 - 01.2021
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Cleaned and organized kitchen, dining and service areas.

Education

No Degree - Social Sciences

University of Puerto Rico, Cayey
Cayey,PR

Skills

  • Time management skills
  • Customer assistance
  • Order and refund processing
  • Understanding customer needs
  • Calm under pressure
  • Teamwork and collaboration
  • Point of sale systems
  • Attention to detail
  • Empathy and patience
  • Dependability and reliability
  • Problem-solving

Awarded Contributing

Made the top 3 of the most approved Military Star card applications.

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Associate

AAFES
07.2023 - Current

Store Associate

AAFES
02.2021 - 08.2021

Food Service Worker

Subway
01.2019 - 01.2021

No Degree - Social Sciences

University of Puerto Rico, Cayey

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