Vexay Phouangphanh
Louisville,KY
Summary
Have years of experience in various fields, as a Service Desk analyst, a Manager in industries including Transportation Equipment, Business Services and Warehousing. Most recently, have been working as a Service Desk II analyst at Kentucky Trailer. Acquired an Associates Degree in Mechanical Engineering Technology from Sullivan College of Technology. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
It Analyst
Boss Logistics
10.2021 - 12.2021
- Part of IT team consisting of The Director and Me as an It Specialist
- Was promoted to operations manager
- Was put in charge of Organic foods company within 3pl business
- Gained experience on running food production company, from keeping track of all inventory , scheduling orders, handling logistics.
- Really great Customer service experience from talking to new clients, truck drivers to resolving issues with vendors and potential customers
- While managing was also in charge of all site support and servicedesk duties throughout warehouse.
- Installed and managed all I.P
- Zebra printers, from assigning static I.P.’s to P.C.s
- Installed all software and kept hardware up to date throughout whole facility
- Was in charge of repairing all Hardware and machinery, including all laptops, Desktop Computers, calibrating vibrating weighing machines to installing automated Honey-filling machine for new vegan honey product line.
Project Technician
Norton Hospital
11.2019 - 02.2020
- Desktop Migration
- Setup new Computer Equipment around Hospital
- Diagnose and Help users with issues related to Software or Hardware
- Setup new projects for Hospital
- Utilize and help setup Citrix for new Thin Clients
- Use Remote Desktop to help and diagnose users' issues.
HelpDesk II Technician
Lloyd & McDaniel
07.2018 - 01.2019
- Provided tier 1 and 2 technical support
- Provided Software support for Windows 10, Linux, and Mac Operating systems
- Took care and set up all Hardware issues in office
- Receive, prioritize, and resolve end user incidents in accordance to IT Service Desk SLA’s
- Audit and Documented all procedures for later reference on companies Wiki
- Proficient in Active Directory Exchange Mailbox administration, and managing Group Policies for Company Domain
- Proficient using Remote Desktop Protocol to help resolve end user issues.
- Diagnosed and setup POE phones in office.
- Proficient in using Desktop Central, Citrix and similar Cloud based services
- PDQ Deploy Remote push-software to users
- Excellent customer service skills
Ingram Micro
02.2018 - 05.2018
- Site support tier two helpdesk
- Help set up and manage thin clients for three warehouses
- Manage and maintain all printers in warehouse
- Experience in using Microsoft Deployment kit
- Worked with site support engineers to resolve any issues in warehouse
- Setup repair and deploy RF guns to warehouse workers
- Experienced in using Ticketing system
- Remote login support
- Interacted with warehouse and office workers to prevent any issues from happening
- Repaired both Laptops and Desktops
Norton Children's Hospital
11.2017 - 02.2018
- Coordinates and performs computer system troubleshooting, including direct communication with end users including all remote and home offices
- Tier 1 Customer support for Computers, Servers, Printers, and Software
- Monitor and update Help Desk ticketing software
- Assist with and performing setup, maintenance, and closing of user network accounts
- Converted existing documents from various application formats to Microsoft Office or other appropriate formats
- Maintained company intranet site and Sharepoint, including posting of documents
- Used Active Directory to maintain and add users
- Performed all daily, weekly, and monthly system checks and document systems checks
- Maintained computer, printer, and related asset inventory
- Coordinate and perform development of training materials
- Made detailed technical work instructions to document how systems tasks are performed
- Coordinate and perform preparation of documents for various meeting presentations and setup of equipment
- Was part of preventative team, acting as backup to other IT associates when necessary
Helpdesk
Strategic Systems
07.2017 - 08.2017
- Tier one
- Worked as contractor for CompuCom
- Resolved any issues workers had with their computers
- Updated software and computer hardware for office.
Maintenance Technician
NHK Spring Precision of America
12.2016 - 01.2017
- Helped set up additional manufacturing lines
- Setup pneumatic and electrical systems on heavy machinery
- Was in charge of replacing/ refilling oil for robots on manufacturing floor.
- Helped diagnose and repair shot peening machine
- Replaced worn out parts on heavy machinery.
Engineering/Repair Technician
Bose Corporation
06.2015 - 08.2016
- Install, support and troubleshoot AV & Computer equipment
- Perform break-fix to component level
- Answered tickets in cue off SAP ticketing system
- Diagnosed All audio, video, and professional products
- Help setup and test equipment like oscilloscopes, multimeters, hi-pot machines, Haku- guns and digital electronic testing equipment
- Trained other technicians on how to repair Bose Products
- Proficient in “SAP” use it every day to access repair notes and help aid with repair process
- Proficient in Soldering both through-hole and surface mount, performed trace and component repairs using microscope
- Knowledge of command line interface and Tera term to program and reset all Bose products
- Programming remotes and other Bose products using proprietary software and hardware
- Proficient in 5S, Six Sigma lean, Kaizen system
Education
Associates Degree - Mechanical Engineering Technology
Sullivan College of Technology And Design
Louisville, KY10.2014
Skills
- Hardware, software, and networking troubleshooting and repair
- PC peripherals repair and troubleshooting (printers, routers, repeaters)
- Server Configuration
- Office
- Windows Operating Systems
- Diagnosing and Installing AC and DC Motors in Industrial environment
- Soldering through-hole and surface mount
- Employee Engagement
- Installing New Hardware
- Information Technology Industry Knowledge
- Information Security
- Component Replacements
- Bug Fixes
- Hardware Replacement
- Hardware and Software Monitoring
- Service Quality
- Active Directory Software
- Computer Operating Systems
- Network Technology
- Team Support
- Network Hardware and Software Maintenance
- IT Performance Report Creation
- Computer Hardware Knowledge
- Remote Desktop Services
- Customer Satisfaction
- Technical Consulting
- Knowledge Base
- Documentation Support
- Performance Optimization
- Server Deployment
- Data Connectivity
Timeline
It Analyst
Boss Logistics
10.2021 - 12.2021
Project Technician
Norton Hospital
11.2019 - 02.2020
HelpDesk II Technician
Lloyd & McDaniel
07.2018 - 01.2019
Ingram Micro
02.2018 - 05.2018
Norton Children's Hospital
11.2017 - 02.2018
Helpdesk
Strategic Systems
07.2017 - 08.2017
Maintenance Technician
NHK Spring Precision of America
12.2016 - 01.2017
Engineering/Repair Technician
Bose Corporation
06.2015 - 08.2016
Associates Degree - Mechanical Engineering Technology
Sullivan College of Technology And Design
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