VEYRA GARCIA
San Marcos,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Advanced Collision Repair
03.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions via phone calls and emails.
- Took payment information and other pertinent information such as addresses, phone numbers, and car information to check cars in and out.
- Maintained and managed customer files and databases.
Sales and Service Coordinator
Sephora
02.2020 - 03.2023
- Manage and Organize brand events, activities and coach team on achieving goals
- Support licensed team and manage their client bookings while providing great client service
- Support store director and manager with metric and operations to keep store up to corporate standards
- Open/Close registers and informing upper management with daily email updates.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Cosmetologist
Self Employed
06.2012 - 02.2022
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business
- Evaluated client's hair and physical features to determine style and cut plans
- Kept notes listing preferences and services provided to clients to ensure great client service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
Yuma School of Beauty
Yuma, AZ05.2003
Skills
- Money Transfer Systems
- Retail experience
- Merchandising
- Sales expertise
- Multitasking
- Organizational skills
- Working collaboratively
- Excellent Written and Oral Communication
- People skills
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
Advanced Collision Repair
03.2023 - Current
Sales and Service Coordinator
Sephora
02.2020 - 03.2023
Cosmetologist
Self Employed
06.2012 - 02.2022
Yuma School of Beauty
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