Veyra Lopez
San Diego,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Nordstrom Rack
01.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash Handling, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed team of 15 employees.
Assistant Manager
Nordstrom
Sep - 01.2021
- Hiring, training and overseeing employees
- Leading and directing employees
- Ensuring employees follow company policies
- Overseeing inventory levels
- Providing direct assistance and reporting to managers
- Overseeing day-to-day operations within an organization
- Providing direct feedback to staff
- Interviewing and hiring new staff
Bank Teller
Mission Federal
03.2021 - 09.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Identified sales opportunities and referred customers to branch partners in financial services.
Customer Service
Nordstrom Rack
03.2015 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Increased revenue by cross-selling and upselling products and services.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Banker
Us Bank
06.2014 - 01.2015
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Provided advice on different bank products and financial options.
- Balanced teller drawers and ATM cash.
- Evaluated client financial positions and identified most appropriate banking products.
- Referred customers to other banking departments for specialized services.
- Processed applications for new accounts.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Cross-sold credit cards, loans and other bank products.
- Received loan and utility payments, sending funds to correct destinations.
Education
Some College (No Degree) - Spanish Language And Literature
Grossmont College
El Cajon, CASkills
- Reporting
- Time Management
- Staff Supervision
- Talent Recruitment and Development
- Closing Oversight
- Recruiting and Interviewing
- Training
- Team Motivation
- Merchandising
- Product Promotion
- Staff Management
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Mission Federal
03.2021 - 09.2021
Assistant Manager
Nordstrom Rack
01.2021 - Current
Customer Service
Nordstrom Rack
03.2015 - 09.2021
Banker
Us Bank
06.2014 - 01.2015
Assistant Manager
Nordstrom
Sep - 01.2021
Some College (No Degree) - Spanish Language And Literature
Grossmont College
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