V. Farrah Dagdayan
Las Vegas,NV
Summary
Accomplished leader with a proven track record, adept at driving store performance through strategic planning and team development. Skilled in inventory and cash control, with a customer-centric approach that enhances loyalty and relationships. Demonstrates high integrity and a positive, empathetic leadership style, fostering a collaborative and results-driven environment.
Overview
26
26
years of professional experience
Work History
Assistant Store Leader
Kate Spade New York
11.2024 - Current
- Assuming Store Manager role in manager's absence.
- Model and supervise the selling energy of the business; ensure highest level of customer experience and sales.
- Facilitate candidate interviews and onboarding training for new hires.
- Assist Store Manager achieve financial goal and positively impact store metrics.
- Support Store Manager with schedule while maintaining payroll budget; making necessary schedule adjustments according to business needs.
- Lead by example with my actions, integrity and achievement of personal goal.
- Conduct ongoing coaching, touch base and assessment of employee performance.
- Ensure brand and operating standards are met; achieve visual and promotional standards according to directives.
- Perform and supervise store opening and closing procedures, includes completing bank deposits and securing store.
- Keep abreast with the competition, community events and conventions that impacts business.
- Address both associate and customer issue professionally and in a timely manner.
Store Manager
Talbots
04.2008 - 08.2024
- Modeled professionalism with strong work ethic and integrity.
- Mentored, coached and inspired associates based on their individual strengths and areas of opportunities.
- Lead store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Administered candidate interviews and on-boarding training for newly hired associates.
- Created a collaborative partnership with District Manager and co-managers within our district and region.
- Supported new store openings, trainings and covered out-of-state stores during the absence of store manager.
- Responsible for the daily operations of the store, maintaining a clean, safe place and fostered a hospitable environment for customers and associates alike.
- Managed inventory control, cash control, and store opening and closing procedures.
- Demonstrated effective strategic business planning skills and scheduling.
- Analyzed data, including profit and loss reports, to optimize store performance.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clients and earn loyalty.
Associate Store Manager
Talbots
06.2006 - 04.2008
- Manage and motivated staff to achieve sales target.
- Supported Store Manager with interviewing candidates and training new hires.
- Provided performance feedback and coaching.
- Communicated expectations, policy changes, new initiatives, promotions and product knowledge to employees with an effective follow-up for full understanding.
- Managed day-to-day operations including cash handling, point-of-sale functions, maintaining store standards and delegating tasks.
Assistant Store Manager
Talbots
05.2004 - 06.2006
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supported Store Manager with all aspect of the business; operational, sales and service.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Key Holder (Part-time)
Talbots
07.2002 - 05.2004
Sales Associate (Part-time)
Talbots
04.2000 - 07.2002
Sales Associate (Full-time)
Caesar's Palace
10.1999 - 03.2000
- Helped customers find and select products.
- Performed POS functions efficiently and with accuracy.
- Maintained inventory records for re-stocking purposes.
- Promoted visual merchandising standards and kept store replenished and clean.
Assistant Bookkeeper
Haitian-American Day Care Center
06.1999 - 10.1999
- Managed incoming payments from parents in accordance with company policies.
- Assisted and implemented efficient bookkeeping processes to ensure accurate financial reporting.
- Worked with external Auditors, preparing necessary paperwork and schedules.
- Provided timely customer service regarding billing inquiries.
- Re-organized current filling systems to allow for periodic purging of unnecessary files.
- Provided efficient and courteous service to parents/customers at all times.
Education
Hunter College of The City University of New York
New York, NYHigh School Diploma -
Newtown High School
Elmhurst, NY05.1997
Skills
- Effective Leader
- Customer-centric
- Professional with high Integrity
- Positive and Empathetic
- Ambitious and Enthusiastic
Languages
English
Native or Bilingual
Timeline
Assistant Store Leader
Kate Spade New York
11.2024 - Current
Store Manager
Talbots
04.2008 - 08.2024
Associate Store Manager
Talbots
06.2006 - 04.2008
Assistant Store Manager
Talbots
05.2004 - 06.2006
Key Holder (Part-time)
Talbots
07.2002 - 05.2004
Sales Associate (Part-time)
Talbots
04.2000 - 07.2002
Sales Associate (Full-time)
Caesar's Palace
10.1999 - 03.2000
Assistant Bookkeeper
Haitian-American Day Care Center
06.1999 - 10.1999
Hunter College of The City University of New York
High School Diploma -
Newtown High School
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