Open To Work
Victoria Fasanaro
Shields Health Solutions
Columbia,SC
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
RemoteHybrid
Location:
Columbia, SC, US
Open to relocation:
No
Minimum Desired Compensation
$75000/yr
Important To Me
Company CultureCareer advancement
1
Certification
18
Years of experience
Healthcare operations professional with 10+ years of pharmacy experience, including 4+ years managing clinic-integrated specialty pharmacy operations. Experienced leading provider relationships and coordinating across clinics, health systems, payers, and internal teams. Skilled in complex case management, resolving barriers, and driving issues through to resolution.
Work History
Specialty Pharmacy Liaison
4 Years 1 Month- Manage a patient panel of 400+ individuals receiving specialty medications to support ongoing medication-management activities across multiple disease states and maintain continuity through cross-coverage for a clinic population exceeding 800 patients.
- Serve as a primary liaison among physicians, nurses, pharmacists, patients and internal teams to ensure timely access to high-cost therapies and resolve complex reimbursement barriers.
- Lead end-to-end medication-access case management from investigation through resolution to support timely treatment access, including benefits investigations, prior authorizations, appeals, denials, claims resolution, payer requirements, financial assistance, REMS coordination, and specialty medication onboarding.
- Partner with physicians, nurses, pharmacists, residents, and site administrators to resolve barriers, clarify payer requirements, gather clinical documentation, and support timely treatment starts.
- Support execution of implementation and go-live activities for new programs and workflows through cross-team collaboration, communicating process changes and resolving readiness issues with clinical and internal teams.
- Support onboarding for incoming medical residents and site administrators through onsite presentations, delivering education on specialty pharmacy program medication-access and reimbursement workflows and addressing provider questions.
- Provide reimbursement strategy and payer navigation guidance for specialty medication workflows, supporting claim resolution and handling escalated access issues while educating patients, providers, colleagues, and clinical partners on requirements and next steps.
- Developed Excel-based tracking, auditing, and reporting tools utilizing advanced formulas and PivotTables to identify operational barriers and improve workflow visibility.
Pharmacy Technician II
6 Years 2 Months- Facilitated inpatient and ambulatory pharmacy operations within large academic medical center, ensuring accurate medication processing and documentation to enhance continuity of care.
- Leveraged Epic EMR to collaborate with pharmacists, nurses, and providers in reviewing patient information and resolving medication-related issues, streamlining patient-care workflows.
- Coordinated staff onboarding and training while participating in quality-assurance activities, audits, and compliance reviews to drive process improvement initiatives.
- Prepared unit-dose and sterile products using aseptic compounding procedures.
- Coordinated controlled substance handling, count reconciliation, and secure storage compliance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
1 Year 4 Months- Supported high-volume pharmacy operations, processed prescriptions, adjudicated insurance claims, managed inventory, and streamlined daily workflow to resolve complex prescription and coverage issues.
- Trained and mentored pharmacy technicians on workflow procedures, systems, documentation standards, regulatory requirements, and customer service to enhance team effectiveness.
- Investigated prescription and insurance processing issues, resolved complex problems, and identified workflow improvements that enhanced service quality and operational efficiency.
- Prepared medications for pharmacist verification while maintaining dispensing accuracy and compliance.
Office Manager
6 Years 2 Months- Managed day-to-day business operations, enhancing customer communications, scheduling, invoicing, bookkeeping, administrative workflows, and service coordination.
- Maintained business records and processed accounts receivable and payable while coordinating vendor and customer communications to ensure smooth operations.
- Developed organizational systems and administrative processes that enhanced workflow visibility and improved recordkeeping efficiency.
- Coordinated dispatch workflows to support field technicians and urgent service requests.
Education
PTCB Certified Pharmacy Technician - Pharmacy
High School Diploma
Skills
Patient Access & Reimbursement: Benefits Investigation
Prior Authorizations & Appeals
PAP & Copay Assistance
Pharmaceutical sales: Relationship building
Provider relationship management
Patient Education
Client Onboarding
Case management
Claims management: Clinical documentation review
Payer Navigation
Medicare Part D
Medicaid & Commercial Insurance
FDA & HIPAA compliance: FDA drug safety guidelines
Regulatory compliance
Pharmacy and customer records management
Quality assurance and control
Pharmacy operations: Medication therapy management
Data entry
Team coordination
Patient care coordination
Operations support: Workflow optimization
Critical thinking
Teamwork and collaboration
Attention to detail
Adaptability and flexibility
Certification
Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (PTCB) | Active since 2012
Timeline
Specialty Pharmacy Liaison
Shields Health Solutions
09.2022 - CurrentRead More
Pharmacy Technician II
NYU Langone Brooklyn Hospital
07.2016 - 09.2022Read More
Pharmacy Technician
CVS Caremark
03.2015 - 07.2016Read More
Office Manager
Doyle Bros. Plumbing & Heating, Inc.
01.2009 - 03.2015Read More
Sanford Brown Institute
PTCB Certified Pharmacy Technician from Pharmacy
Read More
Fort Hamilton High School
High School Diploma
Read More